Airlines Offer Ticket Change & Refund For Tet Travel
The unexpected wave of Covid-19 affected Vietnam during the Lunar New Year period in 2021, prompting significant adjustments to travel plans for family gatherings. In response, The Civil Aviation Authority of Vietnam (CAAV) directed airlines to implement flexible ticket change and refund policies to ease the financial burden on passengers.
Ticket change and refund at Vietnam Airlines counter - Photo: tuoitre.vn
As of 2025, Vietnam Airlines (VNA) continues to support passengers affected by travel disruptions. Policies allow passengers who have booked flights impacted by unexpected circumstances to either request a full refund or convert their ticket into a travel voucher with a discount. These vouchers can be used for Vietnam Airlines products and services, such as future air tickets, luggage fees, or upgrades of equal value. For those who prefer not to obtain a voucher, refunds can be processed without incurring fees or penalties.
Bamboo Airways has also maintained a customer-friendly exchange and refund policy. Passengers are permitted to change their flights to a new date, provided it is within 72 hours of their original scheduled departure. However, individuals opting for a later flight may incur additional fare differences.
Due to renovations and improvements at Van Don Airport, passengers holding tickets for flights to or from Da Nang and Ho Chi Minh City will be accommodated with alternate flight arrangements, potentially including additional fees if applicable.
National airlines continue to endorse self-check-in options via mobile applications or kiosks to help streamline the process and minimize crowding in airport terminals.
As of 2025, health protocols have significantly improved compared to earlier years, with most travel disruptions now well-managed and under control.
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