Airlines Offer Ticket Change & Refund For Tet Travel

The unexpected wave of Covid-19 hit Vietnam by the time of the 2021 Lunar New Year, leading to several shuffles in locals’ travel plans for family gatherings. Under the instruction of The Civil Aviation Authority of Vietnam (CAAV), many airlines have facilitated the ticket date change & refund policy to reduce passengers’ financial burden.

Ticket change and refund at Vietnam Airlines counter - Photo: tuoitre.vn

Vietnam Airlines (VNA) has announced a new policy applicable to passengers whose flights started from January 29th. Accordingly, passengers who have booked tickets with the airline but the route is affected, can be refunded and transferred into a Travel voucher with specific discount. Vouchers can later be redeemed for VNA products and services such as air tickets, luggage, upgrade service with the same value. If passengers do not choose to exchange tickets, a refund can be requested, and exempt from current fees and conditions.

Likewise, Bamboo Airways also enabled the exchange and refund policy during the outbreak. Tickets can be exchanged complementarity for a new flight that takes off no more than 72 hours from the original departure. On the other hand, passengers selecting later flights will be responsible for any different fares incurred.

As Van Don Airport is temporarily locked down, passengers who have the flight ticket from/to Van Don to/from Ho Chi Minh City afterwards will be redeemed to other flights with or without an additional fee.

National airlines also encourage passengers to self check-in or check-in with MPOS or kiosk instead of the traditional queue to optimize the process and prevent the crowded areas in the airports.

As of February 6th, most of the clusters have largely been brought under control.

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