FREQUENTLY ASKED QUESTIONS

Should I really need to carry a mosquito net when travelling Vietnam?

Question: Should I really need to carry a mosquito net when travelling Vietnam? 

Answer: That depends. You may need one if your trip includes homestay; holiday camp in forest or jungles; or a visit to mountainous areas. On the other hand, if you only travel to big cities and stay in hotels which are equipped with modern amenities such as fans and air-condition, it may be not necessary.

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Can you use american dollars in Vietnam?

You can use American dollars for sure, though in major tourist cities such as Hanoi, Hoi An and Ho Chi Minh City. When you get to Vietnam, you can change the currency to Vietnam Dong, which will help your shopping time a lot. Most shops and stores will apply very low rate when you pay in dollars so we suggest you to avoid using the dollars whenever possible.

In International airport such as Hanoi Airport or Ho Chi Minh City Airport there will be currency exchange booths for you to change the currency. Current exchange rate is 1 USD ~ 21,600 VND.

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How much do people generally tip in Vietnam?

Previously, Vietnamese people did not have the habit of tipping; however, a boom in tourism allows this western life style to be adapted by the local. The most common situations to give tips are eating at restaurants, taking a taxi or hiring a tour guide. It all depends on the quality of services they provide you as well as yours’ satisfaction. To a taxi driver, 50 cents to $1is greatly appreciated, but not common. In a luxury restaurant, you can leave the change or a VND 50,000 note (about $2.5) which is really generous. In some upscale spa or hotels, a service fee of 10% is often added, so tipping is not necessary.

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Is it possible to withdraw US dollars from ATMs in big cities in Vietnam?

Question: Is it possible to withdraw US dollars from ATMs in big cities in Vietnam?

Answer: No, it isn’t, even if in the biggest cities like Hanoi, Ho Chi Minh, Da Nang, and so forth. You can withdraw VND only!

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Where should I go to when I feel sick?

Vietnam has public, semi-public and private medical care facility. However, most of the quality ones concentrate in major cities such as Ha Noi, Ho Chi Minh City and Da Nang. Public hospitals are large but often heavily cramped with patients and the staffs do not speak English well. You can visit other healthcare services as listed in our city pages, many of which have foreign doctors. Normally you do not have to book an appointment in advance unless otherwise noted.

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Opening hours

Question: What are the opening hours of the St Joseph Cathedral, One Pillar Pagoda, Ho Chi Minh Mausoleum, Literature's Temple, History Museum, Hoa Lo Prison, Vietnamese Women's Museum, Keang nam Hanoi tower, Perfume Pagoda and Bamboo Wing?

Answer: Please find below the opening hours of the above tourist attractions:

• St. Joseph Cathedral: Opening hours for Catholic rituals

Weekdays: 5:30 am and 6:30 pm

Saturdays: 6:00 pm

Sundays: 5:00 am, 7:00 am, 9:00 am, 11:00 am, 4:00 pm, 6:00 pm

• Ho Chi Minh Mausoleum opens on Tue, Wed, Thu, Sat, Sun in the morning, from 8:00am to 11:00am

• Ho Chi Minh Museum opens every Tue, Wed, Thu, Sat, Sun and Mon + Fri morning.

• One Pillar Pagoda opens all days in week, in the morning from 6:00 am to 11:00 am, and in the afternoon from 2:00 pm to 5:00 pm

• Temple of Literature, Hoa Lo prison open daily from 8am to 5pm

• Keangnam Hanoi tower opens daily from 7am to 9pm

• Perfume Pagoda opens daily, you should visit at day time by joining one tour departing from Hanoi

• Bamboo Wing opens daily, it is located in Dai Lai Resort, Vinh Phuc Province. It is around 40km away from Hanoi.

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Should we use travelers check? ATMs?

Question: We will visit Vietnam in February and we are wondering the best way to pay for anything. Should we use travelers check? ATMs?

Answer: You aren’t encouraged to use travelers cheques in Vietnam because it isn’t cheap and convenient at all. Perhaps the cheapest and most convenient way to get cash is to use a bank card or a certain credit card to take it out of an ATM. ATMs are now widely put everywhere in the country, so it is pretty convenient to get cash. Or, you can also bring cash along with you but please watch out pickpockets and bag snatchers.

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Can we bring a laptop along with our hand baggage in Vietnam Airlines?

Question: Can we bring our laptop along with our hand baggage in Vietnam Airlines?

Answer: Yes, you can. In addition to free hand baggage allowance, Vietnam Airlines allows passengers to carry the following personal object on board without additional fees:

-      A handbag, pocket book or lady's purse, i.e.;

-      An overcoat, wrap or blanket;

-      An umbrella or walking stick (except one with metal-filled sharp pointed end);

-      A laptop computer, a small camera and/or a binoculars;

-      A reasonable amount of reading materials for in-flight reading only;

-      Infant's food for consumption in flight;

-      Infant's carrying basket or bassinet;

-      A fully collapsible wheel chair;

-      A pair of crutches and/or braces or other prosthetic device for the passenger's use;

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What is the weather of Hanoi like in January?

January is undoubtedly the coldest month in Hanoi (see Hanoi monthly average temperature). Though the idea of having 7-12 Celsius degree seems to be associated with a nice, cool and no-sweat atmosphere, the reality is rather dark and ugly. The drizzle that goes on days and nights - though not all the time - make the air wet, humid and chilly beyond imagination. The worst part is probably strong cold wind AND no central heating system available indoors!  

The average temperature in Hanoi in January falls between 13 and 19 degree, not to mention the colder days which can make your trip rather miserable without warm clothing. The good news is that if you cannot afford to take them in your luggage from home, Hanoi has plenty to offer when it comes to shopping for clothes.

Tips: Essential things for Hanoi in January: scarf, mitten, thin layers of warm sweaters, socks and long-johns if you are from a tropical country.

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The easiest and cheapest way to travel from Noi Bai Airport to Hanoi City Center?

Question: The easiest and cheapest way to travel from Noi Bai Airport to Hanoi City Center?

Answer: Noi Bai International Airport (HAN) is round about 35 km north of the city. It takes tourists 45 – 75 minutes to move from the airport to the downtown depending on which vehicle you will choose (taxi, mini bus, public bus, or private car) and how heavy the traffic is.

The cheapest way

The cheapest way travelling to Hanoi City Center is to catch a public bus. Currently, there are two bus routes connecting HAN with the downtown, namely, bus 07 and 17. The price for a one-way ticket is 9,000 VND for bus 07 and 7,000 VND for bus 17. Despite of the extremely reasonable price (less than 0.5 USD dollar), many foreign tourists don’t like choosing this way because the public bus is often teeming with local people. In addition, it will take a very long time (about 60 minutes or more) to reach the destination.

Beside public bus, you can choose mini bus which is less crowded and more comfortable. Airport Minibus will cost 50,000 VND (US$2.5) for one way trip from the airport to Vietnam Airlines Office on Quang Trung Street. Fares to other destinations are higher, around US$4. Please make clear about your destination and fares before getting on minibus. Minibuses will leave the airport when they are full. You can also hire a whole minibus for 500,000 VND (US$25).

The easiest way

Using a private transfer service offered by your local travel agent may be the easiest way. Nowadays, almost agents and hotels will include airport pick-up service in their package. Upon arrival, there will be a person waiting for you with your name written on a piece of paper and taking you to your private car.

The commonest

For extra convenience and reasonable price, a great deal of travelers prefers taxi to other vehicles. There are three famous taxi operated in Noi Bai Airport, which are Viet Thanh Taxi, Noi Bai Airport Taxi, and Dai Nam Taxi. For further information about prices, please visit http://www.vietnamonline.com/transport/taxi-from-hanoi-airport-noi-bai-to-city-center.html

Note: Please be noted that these information were written in January 2016. The price and all other information may be changed any time by service's providers.

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I and my wife intend to visit Hanoi in this summer, and we are wondering something about money. Which currency should we carry? Where to exchange?

Normally you can bring any currency that you want to Vietnam, as long as you exchange that money into Vietnam Dong but USD is the most widely accepted one. You can also use USD or Euro to make payment in Vietnam, especially in hotel, restaurants or some shops in the tourists areas. 

To exchange you currency into Vietnam Dong, there are many ways for you to choose. The first way is to do it right at the airport when you land. You can also exchange currency in any bank in Hanoi, but ANZ bank or HSBC branch are recommended  as they are international banks with better customer service.

You should never exchange currency with the street vendors as their money might be not guaranteed in quality. About international credit card, you can use it in Vietnam to make payment, but there is only limited place, mostly big supermarkets, restaurants, hotel or malls accept this kind of payment. Therefore, prepare enough cash on your purse is more suitable in Hanoi than carry an credit card.

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