FREQUENTLY ASKED QUESTIONS

Can we bring a laptop along with our hand baggage in Vietnam Airlines?

Question: Can we bring our laptop along with our hand baggage in Vietnam Airlines?

Answer: Yes, you can. In addition to free hand baggage allowance, Vietnam Airlines allows passengers to carry the following personal object on board without additional fees:

-      A handbag, pocket book or lady's purse, i.e.;

-      An overcoat, wrap or blanket;

-      An umbrella or walking stick (except one with metal-filled sharp pointed end);

-      A laptop computer, a small camera and/or a binoculars;

-      A reasonable amount of reading materials for in-flight reading only;

-      Infant's food for consumption in flight;

-      Infant's carrying basket or bassinet;

-      A fully collapsible wheel chair;

-      A pair of crutches and/or braces or other prosthetic device for the passenger's use;

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What to do on the long plane trip to Vietnam?

The long plan trip across the ocean can be a nightmare for many travellers, including those experienced ones. A plane trip to Vietnam, unless departing from Hong Kong or Southeast Asia, will be a great pain for some. For example, from Toronto or New York to Hanoi, it takes 17 hours onboard, excluding the transiting time. Here is what you can do to alleviate the long trip pain:

1. Read your travel guide book: Sections in the Lonely Planet such as History and Geography are often scantily skimmed when you arrive. The time on the plane, however, can be an ideal period to know more about Vietnam. Imagine when you talk to the locals, you can be proud to think of yourself as "just-not-another-tourist".

2. Start your travel dairy: the boring landscape inside an airplane, with neither internet nor your favourite baseball match, can be an ideal environment for reflection. Think about where you are now, what you have prepared for the trip and what you are expecting. You will have fun revisiting these pages upon returning to your home country.

3. Make your to-do list: what food do you want to try, where do you want to visit, what do you want to learn, whom will you be telling your story along the way. Making to-do list can be a great way to make yourself satisfied after the trip to Vietnam.

4. Talk to your seat-mate: you never know whom you are sitting next to, until you TRY. Break the ice and make a new friend. Why not? You are going to Vietnam, a most-likely-totally-foreign place anyway.

5. Sleep: Sleeping is the best way to kill time and to help you avoid jetlag later when you land. Avoid caffeinated drinks whenever possible.

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How much does airport taxi cost from Noi Bai airport to Hanoi Old Quarter?

From Noi Bai airport to Hanoi Old Quarter, there are taxis that run at fixed rates waiting outside of the arrival hall. It costs between 345,000 - 375,000 VND depending on the type of taxi you get (or $16-18). Three official taxi brands for airport routes are: Noi Bai Taxi, Viet Thanh Taxi and Dai Nam Taxi, you can also take a look at our Guide to taking taxi at Noi Bai airport here.

In any case, do not go by the meter because the rate will be much higher than the fixed rate. You also need not pay any toll fees. Tips are not required though if the driver is really nice you can also give tips.


We offer airport pick up from Noi Bai Airport to your selected location in Hanoi: classic service for only $20 and premium car service for $27. Contact us for booking or view Transfer page for further option.

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How much do people generally tip in Vietnam?

Previously, Vietnamese people did not have the habit of tipping; however, a boom in tourism allows this western life style to be adapted by the local. The most common situations to give tips are eating at restaurants, taking a taxi or hiring a tour guide. It all depends on the quality of services they provide you as well as yours’ satisfaction. To a taxi driver, 50 cents to $1is greatly appreciated, but not common. In a luxury restaurant, you can leave the change or a VND 50,000 note (about $2.5) which is really generous. In some upscale spa or hotels, a service fee of 10% is often added, so tipping is not necessary.

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How to get from Danang to Hoi An?

As Hoi An is about 40km from Da Nang, it’s relatively fast and easy to travel between these two places. Travel time is about 30-40 minutes.

1. By taxi: it would be best to negotiate the fare before going, which ranges from VND 300,000 to VND 400,000 ($15-20)

2. By bus: Many hotels in Hoi An provides bus transfer from Da Nang International Airport to Hoi An, for about $2-3/each. These minivans are often comfortable enough and carry 6-10 people. Another choice is taking the Sinh Café, the popular bus pass service which makes a stop in Hoi An. 

The cheapest bus, though, is the city bus which can be found at 33 Dien Bien Phu, Thanh Khe District, Danang. This bus runs every hour and costs about $1 for one-way ticket. With that low price, you have to accept the fact that the buses are quite old and don’t run fast. 

3. By motorbike taxi: Also known as xe-om, this is the most common method to get around in Vietnam. A trip from Da Nang to Hoi An by motorbike usually costs VND 150,000 to VND 250,000/each, depending on your negotiation. Or if you wish to travel to Hoi An within a day, you can rent a motorbike and ride it yourself.

  Private transfer: We provide private transfer from Danang to Hoi An for $25, pick up is available from airport or any hotel in Danang. For more information or reservation, contact us: info@vietnamonline.com.
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Should I really need to carry a mosquito net when travelling Vietnam?

Question: Should I really need to carry a mosquito net when travelling Vietnam? 

Answer: That depends. You may need one if your trip includes homestay; holiday camp in forest or jungles; or a visit to mountainous areas. On the other hand, if you only travel to big cities and stay in hotels which are equipped with modern amenities such as fans and air-condition, it may be not necessary.

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How to get from Hanoi to Sapa?

Question: How to get from Hanoi to Sapa?

Answer: There is no nearby airport in Sapa or Lao Cai, therefore, the only way to get from Hanoi to Sapa is by road or by rail. For a safe and convenient journey, tourists should book overnight train, bus, or private car to arrive at the destination.

For those who want to enjoy the privacy, booking private car is the best choice for an ideal trip from Hanoi to Sapa. Of course, private car will cost you more than other public vehicles like bus or train.

As the service industry has begun to flourish in Vietnam, there are many options of overnight trains to meet foreigner’s requirements such as Orient Express, Sapaly Express, King Express, Victoria Express, and so forth. Generally, most of these trains are beautifully decorated and well-appointed with modern amenities to ensure guest’s comfort. The price fluctuates from US$ 35 to 180 depending on how luxury the train is.

In addition to overnight trains, buses are ideal options for budget travelers. The time of bus schedule is flexible and the price are more reasonable, more or less than US$15. Some reputable buses highly recommended for you are Bus Hung Thanh Sort Berth – WC, Sapa Express Bus, and Good Morning Sapa Bus.

For detailed information about bus and train services, you can visit https://www.hanoisapatrain.com/ticket.html

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Where can I rent a motorbike in Hanoi? And how much does it cost for a whole day rental?

Hi,

Motor rental service is available in Hanoi and you can easily find the shops which offer this service on main streets like Ba Trieu, Hai Ba Trung, Tran Hung Dao, and especially small streets in Hanoi Old Quarter like Hang Be, Ta Hien, Luong Ngoc Quyen, Dinh Liet.

There are many kinds of motorbikes from the most popular ones in Vietnam like Wave, Dream, Viva… to favorite transportation means of backpackers like Simson, Minsk. The cost ranges from $6 to $50 per day depending on motor type.

Foreign tourists just has to leave one hard copy of his/her passport and one kind of identity papers like driving license or passport in the shop, then take the motor and begin a joyful trip. These rented motor taxi is usually empty of gas so you will need to find a gas station to fill it up (see How much fuel costs in Vietnam).

Monthly motorcycle rent is also available with Rentabike (www.rentabikehanoi.com/) starting from $50 a month. If you plan to stay long term in Hanoi, you may purchase a used motorbike from a fellow expat - such as visiting New Hanoian classifieds section.

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I am planning to visit Vietnam in the next days. I know several parts are still flooded, my questions is in how far this affects tourists? Is it safe to come? Are busses still running?

Thanks for your email and your interest in visiting Vietnam in the next few days. You are right, there are several parts still flooded in Vietnam (information as of October 26th, 2011). At this time every year, the Mekong Delta area often gets flooded because it is rainy season in the South of Vietnam. However, if you travel around Ho Chi Minh City or Hanoi, it’s not a big deal at all. You can find more information about weather in Ho Chi Minh City here

There are foreigners visiting Vietnam and being on the Mekong Delta Tour, though. For safety reasons, booking a tour at a travel agency is recommended. Floating market is a piece of Mekong Delta culture you should experience.

Besides, there are usually some upcoming storms in the Centre of Vietnam at this time of the year which makes the weather cooler than usual and more appealing to foreigners. If you are planning to stay in Ho Chi Minh City or Hanoi only, weather would be calm and will not to ruin your vacation.

Buses won't be affected by the weather. You may also check out News and Events section - we have reviews about weather on the VNO Weekly articles and update them regularly.

Hope you find it helpful.

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Where to go in Vietnam in January?

Question: Where to go in Vietnam in January?

Answer: January weather is cold and occasionally chilly in the Northern Vietnam but gradually warmer when heading southwards. The temperature in the Northern parts, typically, Hanoi, is around 150C. Meanwhile, in the Central and Southern regions like Hoi An or Saigon, the temperature fluctuates around 200C and 300C respectively. With the weather conditions like this, the best places suggested for travelers to visit Vietnam in January is in the Central and Southern cities/ provinces such as Saigon, Da Nang, Nha Trang, Hue, Hoi An, etc. Nonetheless, if you still desire to visit Hanoi or other Northern provinces, you can visit Huong Pagoda (Perfume Pagoda), Halong Bay, and Sapa. Perfume Pagoda in January is cool and windy but pretty tranquil. The main festival of Perfume Pagoda often takes place in Late-February, therefore, it is hardly crowded in this month. Besides, it is a bit chilly to visit Halong Bay and Sapa as well, however, if you want to avoid the crowd, this is the best time to go.

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Where should I go to when I feel sick?

Vietnam has public, semi-public and private medical care facility. However, most of the quality ones concentrate in major cities such as Ha Noi, Ho Chi Minh City and Da Nang. Public hospitals are large but often heavily cramped with patients and the staffs do not speak English well. You can visit other healthcare services as listed in our city pages, many of which have foreign doctors. Normally you do not have to book an appointment in advance unless otherwise noted.

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