FREQUENTLY ASKED QUESTIONS

I’m moving to Vietnam in a few days and I need some information about the cell phone. So which network provider should I choose?

You can use your current phone with the sim card you buy in Vietnam like other international sim card. Vietnam now has only a number of service providers on mobile phone services with different advantages and disadvantages. Among those firms, Vinaphone, Mobiphone and Viettel are the three biggest service providers.

Vinaphone is reputed with the stable and high standard of network, while Mobiphone has better customer services, and Viettel focus more on promotion and competitive price. The price for a new prepaid account and sim card is normally from VND 50,000 to 100,000 based on the type of accounts (USD 2.43 to 4.86) and the price for using services is different for each firm, with the range from around VND 1,200 to 2,500 per minute (USD 0.06 to 0.122).

Fortunately, Viettel is currently offering a special package for the foreigner tourists name “Tourist” with more benefit and easiness to them to use phone in Vietnam. More information about this package can be obtained at the branches or stores of Viettel.

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Should we use travelers check? ATMs?

Question: We will visit Vietnam in February and we are wondering the best way to pay for anything. Should we use travelers check? ATMs?

Answer: You aren’t encouraged to use travelers cheques in Vietnam because it isn’t cheap and convenient at all. Perhaps the cheapest and most convenient way to get cash is to use a bank card or a certain credit card to take it out of an ATM. ATMs are now widely put everywhere in the country, so it is pretty convenient to get cash. Or, you can also bring cash along with you but please watch out pickpockets and bag snatchers.

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Should I really need to carry a mosquito net when travelling Vietnam?

Question: Should I really need to carry a mosquito net when travelling Vietnam? 

Answer: That depends. You may need one if your trip includes homestay; holiday camp in forest or jungles; or a visit to mountainous areas. On the other hand, if you only travel to big cities and stay in hotels which are equipped with modern amenities such as fans and air-condition, it may be not necessary.

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I am interested in advertising for my travel agency on Vietnam Online. Who should I contact?

Hello,

We do not have any advertising plan for business. If you are a travel business and would like to get listed in our directory you can contact us: editor@vietnamonline.com

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Train ticket from HCM to Nha Trang?

Question: Is it possible to book a train ticket from HCM to Nha Trang?

Answer: Yes, it is possible. Currently, there are 6 train routes running from Ho Chi Minh City to Nha Trang, namely, SE2, SE4, SE6, SE8, SNT2, and SE22. All of these routes are operated by Reunification Express Train. Normally, each train has 3 or 4 types of seat including hard seat, soft seat, hard berth (6 berths), and soft berth (4 berths). All are equipped with air-conditioner.

For your information, the railway from Saigon to Nha Trang is about 411 kilometers and it will take passengers approximately 8 hours. Ho Chi Minh Railway Station is located at No. 1, Nguyen Thong Street, Ward 9, District 3, meanwhile, Nha Trang Railway Station’s address is at No. 17, Thai Nguyen Street, Phuoc Tan District.

Please see the following table for your reference and be kindly noted that the information was taken in January 2016. It may change anytime by service’s providers.

Train No. Time Price (US$)
Hard Seat Soft Seat Hard Berth Soft Berth
SE2 19:30 - 03:13 n/a 33 41 43
SE4 22:00 - 04:52 n/a 35 42 45
SE6 09.00 - 16:21 30 33 41 43
SE8 06:00 - 13:18 30 33 41 43
SNT2 20:30 - 05:30 30 32 44 47
SE22 12:05 - 19:46 30 31 39 N/A
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I am planning to visit Vietnam in the next days. I know several parts are still flooded, my questions is in how far this affects tourists? Is it safe to come? Are busses still running?

Thanks for your email and your interest in visiting Vietnam in the next few days. You are right, there are several parts still flooded in Vietnam (information as of October 26th, 2011). At this time every year, the Mekong Delta area often gets flooded because it is rainy season in the South of Vietnam. However, if you travel around Ho Chi Minh City or Hanoi, it’s not a big deal at all. You can find more information about weather in Ho Chi Minh City here

There are foreigners visiting Vietnam and being on the Mekong Delta Tour, though. For safety reasons, booking a tour at a travel agency is recommended. Floating market is a piece of Mekong Delta culture you should experience.

Besides, there are usually some upcoming storms in the Centre of Vietnam at this time of the year which makes the weather cooler than usual and more appealing to foreigners. If you are planning to stay in Ho Chi Minh City or Hanoi only, weather would be calm and will not to ruin your vacation.

Buses won't be affected by the weather. You may also check out News and Events section - we have reviews about weather on the VNO Weekly articles and update them regularly.

Hope you find it helpful.

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Can we bring a laptop along with our hand baggage in Vietnam Airlines?

Question: Can we bring our laptop along with our hand baggage in Vietnam Airlines?

Answer: Yes, you can. In addition to free hand baggage allowance, Vietnam Airlines allows passengers to carry the following personal object on board without additional fees:

-      A handbag, pocket book or lady's purse, i.e.;

-      An overcoat, wrap or blanket;

-      An umbrella or walking stick (except one with metal-filled sharp pointed end);

-      A laptop computer, a small camera and/or a binoculars;

-      A reasonable amount of reading materials for in-flight reading only;

-      Infant's food for consumption in flight;

-      Infant's carrying basket or bassinet;

-      A fully collapsible wheel chair;

-      A pair of crutches and/or braces or other prosthetic device for the passenger's use;

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How much do people generally tip in Vietnam?

Previously, Vietnamese people did not have the habit of tipping; however, a boom in tourism allows this western life style to be adapted by the local. The most common situations to give tips are eating at restaurants, taking a taxi or hiring a tour guide. It all depends on the quality of services they provide you as well as yours’ satisfaction. To a taxi driver, 50 cents to $1is greatly appreciated, but not common. In a luxury restaurant, you can leave the change or a VND 50,000 note (about $2.5) which is really generous. In some upscale spa or hotels, a service fee of 10% is often added, so tipping is not necessary.

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Can you use american dollars in Vietnam?

You can use American dollars for sure, though in major tourist cities such as Hanoi, Hoi An and Ho Chi Minh City. When you get to Vietnam, you can change the currency to Vietnam Dong, which will help your shopping time a lot. Most shops and stores will apply very low rate when you pay in dollars so we suggest you to avoid using the dollars whenever possible.

In International airport such as Hanoi Airport or Ho Chi Minh City Airport there will be currency exchange booths for you to change the currency. Current exchange rate is 1 USD ~ 21,600 VND.

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When is the best time to visit Vietnam?

It’s hard to answer exactly when is the best time to visit Vietnam because the country’s climate is very diverse. From the North to the Central then the South, ones may go through chilly mountaintops, sunny coastline, cool highland and steamy jungle. Thanks to this diversity and opposing monsoon pattern among the three region, there is always a high season somewhere in Vietnam throughout a year.

The North

The North is the coolest region of Vietnam where its seasons are clearly divided into four seasons: spring, summer, fall and winter. Amongst which, rainy season occur from summer to autumn while dry season falls between the other two. Winter in Northern Vietnam usually bring extremely cold but dry weather, especially in the Northwest altitudes like Spa, Dien Bien or Lao Cai where snow falling occasionally in sub-zero condition. Hanoi and its surrounding province like Ninh Binh, Hai Phong or Quang Ninh has a milder climate in winter but much hotter and wetter with high humidity (80% on average) in rainy season (May-October) should worry things.

Best time to visit the North: from October to April

Reason: when this area of Vietnam having its driest days and most favored temperature. This also includes your opportunity to enjoy the most festive time of a year in Vietnam when Tet Holiday takes place.

The Central

The central coastal area occupies the most beautiful beaches of Vietnam where monsoon season is opposed to that of the North. Hence, while the North having its dampest month, from June to October, this area going through its driest days and vice-versa. During its damp season, the area suffers from severe flood which damage uncountable properties and money annually. In general, although the Central Coast has both hot and cold season, its climate more likely to resemble steam climate of the South. 

In opposite to the great heat of the Central Coast, the Central Highland, expanding from the inland to Southern end of Truong Son Mountain (Annamite Range), possesses temperate climate with its precipitation double fold of the country’s average. Highland areas like Da Lat and Pleiku are the two best representative of this kind of weather. Dry months seem to be more favored by travelers, lasting from November to March.

Best time to visit the central: from June to October

Reason: to avoid constant rainy days and enjoy sunshine on beaches.

The South

The area includes Ho Chi Minh City and the vast Mekong Delta Zone is freaking hot with only one dry and one rainy season occurs between December-April and May-November respectively. Average temperature recorded in this steamy hot zone has been recorded is from 21 to 32 Degree Celsius. February and March should be ideal to visit Southern Vietnam since its heat is not too high while the rainfall stays at its lowest rate.

Best time to visit the South: February - April

Reason: dry and warm weather and many festivals will take place

Read more: Guide to Best time to visit Vietnam

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I have some question about the weather in Vietnam. What it’s like in December?

The weather in Vietnam in December is totally reverse between in the North and the South. The weather in the North at that time is extreme with freezing atmosphere and dry air in almost any place. The temperature in this month can go under 0oC in some place, and snow and ice can be seen in this area, mostly in Sapa, Moc Chau or Dong Van. This is not a good time to visit any destination in this region. Weather in December in the Middle and the South of Vietnam is different from the North with warmer, rainier and more pleasant climates. The temperature in this month is kept around 20-25oC, which are perfect to the foreigners to come to avoid the extreme winter in their home countries.

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