FREQUENTLY ASKED QUESTIONS

How do I get from Hanoi to Sapa by bus?

Sapa is a popular destination in the Northwest territory of Vietnam, with beautiful scenery, fresh air and wild green hills. There are plenty of methods to go to Sapa and vice versa: by train, by car, by motorbike and by bus.

Train is the most popular way but the drawback is the long time and many people might not be into the idea of taking a night train. With car and motorbike, go with the highly experienced drivers since the road to Sapa is quite a challenge.

Thanks to the development of new highway from Hanoi to Lao Cai in 2014, bus is now a popular means to get from Hanoi to Sapa. 

Schedule: Depart Hanoi at 6:30 A.M, arrive in Sapa at 1:30 P.M.
Cost: $15

Schedule: Depart Sapa at 3:00PM., arrive in Hanoi at 9:00PM
Cost: $15

How to get your Bus ticket:

Contact us: info@vietnamonline.com for reservation.

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I am intolerant of gluten products and therefore not able to eat foods containing wheat. I would appreciate your advice on whether gluten free meals are available in major cities Vietnam?

Thank you for writing to us. Gluten-free travellers will not have a hard time in Vietnam, because the main meal in Vietnam involves rice instead of wheat (see how rice is used in Vietnam). Major dishes such as "Pho" (beef noodle), "Nem" (spring rolls) are made purely from rice.

The concept of gluten allergy and gluten free meal are not popular in Vietnam at all. You may find these niche products, however, in the expat area of Hanoi (Xuan Dieu road) and Ho Chi Minh City (Pham Ngu Lao street).

The advice we have for you is to check with the hotel and restaurants to verify that the ingredients do not contain wheat (bot my in Vietnamese). If you stay at upper-scale hotels in Hanoi or in Ho Chi Minh City, check with the hotel chef or restaurant head to ensure a gluten free meal.

A few popular food that will contain gluten for sure that you should avoid (this may help with the Vietnamese vocabulary):

- Any food with a "banh" (including baguette, baked goods, ..)

- Any food with a "my" (including egg noogle, instant noodle)

- Any food with a "quay" (fried fritter dough)

- Any food with a "tam bot" (Vietnamese term for fried fish or meat with a flour coating)

We hope this is helpful to you and your family. Bon Voyage!

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How do addresses in Vietnam work?

If you are sending something to Vietnam, you can leave the address in English or ask the recipients for the Vietnamese version. In general, the number of the house comes first and followed by lane number of street names, districts and cities.

Here are some useful words:
Quận/ Huyện: District 
Phố: Street 
Đường: Road 
Ngõ: lane 
Ngách: smaller than lane unit 
Số: House number 
Khu đô thị: Apartment building complex

Example of an address:

Chu Ngoc H. 
So 4, ngo 12, pho H.H, Dong Da, Hanoi.   

Note: Vietnam does not have postal code.

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Where are the best places to enjoy Hanoi’s coffee?

Question: Where are the best places to enjoy Hanoi’s coffee?

Answer: If you want to enjoy Hanoi traditional coffee, Starbucks or Highlands Coffee are not the ideal choices. The coffee flavors in these cafés are pretty standard and popular all over the world, meanwhile, Hanoi traditional coffee is stronger, more condensed and tasty.

Here are some addresses for your references to enjoy the unique flavors of Hanoi Coffee:

1, Café Giang – No. 39, Nguyen Huu Huan Street or No. 109, Yen Phu Street

(Giang Café is well-known for its Traditional Egg Coffee, don’t miss it if you visit the café)

2, Café Dinh – No. 103, Dinh Tien Hoang Street

3, Café Pho Co – No. 11, Hang Gai Street

4, Cong Café – No. 152, Trieu Viet Vuong Street

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What is the address of Vietnam Airlines office in San Francisco?

Vietnam Airlines has several offices in North America, including San Francisco. The address for Vietnam Airlines San Francisco office is:

Address: 88 Kearny St # 1400 San Francisco, CA 94108    
Telephone: (415) 677-0888
Toll free: 1-866-677-8909
Fax: (415) 677-9788

You can also contact the office by emailing: info.us@vietnamairlines.com

The opening hours of San Francisco office is Monday to Friday, 9:00 AM  - 5:30 PM. Note that the office is closed on Saturday and Sunday and major holidays.

Other useful information about Vietnam Airlines:

Vietnam AIrlines baggage allowance
Vietnam Airlines meals

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How much does it cost for taxi from Can Tho Airport to town?

Can Tho airport is 12 km away from the town, and it may cost anywhere from VND 120,000 ($6) to VND 150,000 ($7.5) to travel to town, depending on where you go.

It is suggested that you travel with a reputable taxi companies such as Mai Linh taxi to avoid taxi scams when you first arrive. A list of reputable taxis companies in Vietnam can be found here: Taxis in Vietnam.

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Hello! I am planning my trip to Vietnam, Ho Chi Minh area in particular, for october and i would like to know if you had any ideas for visting the countryside out of the city for a couple of days. I w

Hello,

Thank you for your inquiry. Please take a look at out suggestions for day trip from Ho Chi Minh City.

You can also contact travel agencies on Pham Ngu Lao area for budget trip option to outside of the city.

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Where can I get a pair of flipflops or sandals in Hanoi?

Summer is the golden time of flip flops and sandals in general. The scorching weather prevents many people from wearing shoes; moreover flip flops/sandals are so much convenient to take off before entering some café, restaurants or even pagodas. There are two biggest places for this product, one is Le Duan Street and the other is Hang Dau Street.

As Le Duan Street mainly provides working clothes, like rubber boots, rain coat, security uniforms, flip flop/sandals are not their major products. The positive features are low price and durability, but the styles are limited and the design is quite rough (imagine Birkenstock and the likes).

Hang Dau has a better diversity of styles, colors and designs, and the prices are just slightly higher. Shops here also sell bamboo flip flops, which are very stylish in this hot weather, and high quality leather sandals, sometimes imported from Korean or Japan. You really should go outside and get one pair for your own. 

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Where can I buy English books in Hanoi?

It is quite hard to find a decent English bookstore in Hanoi, since the demand is pretty low and not frequent. The first and only English bookstore in Hanoi until now is Bookworm, which located on 44 Chau Long Street, near Truc Bach Lake. This bookstore trades only English books and magazines, both used and new, with a limitted French collection. There are also many discounted fictions if you want a quick read for your next trip.

Another bookstore, Trang Tien bookstore (44 Trang Tien Str., Hoan Kiem Dist.) also sells many English books, though it is mostly about learning and teaching. The majority of books here are still in Vietnamese.

In order to find English books, you might need to venture out to other book stores around the city. Phuong Nam company has three bookstores in Hanoi: one inside Vincom tower (191 Ba Trieu Str.), one at 20 Ly Thai To Str and one at 87 Lang Ha Str. All of them have foreign sections, with some books, magazines, artbooks and CDs/DVDs in English.

Fahasa bookstore (338 Xa Dan Str, Dong Da Dist) might be worth visiting as well, with around 100 English books of different types. Moreover, Fahasa recently open a new book store at 39 Kim Lien Moi Str., Dong Da Dist, doubling the number of English books, which include some famous classic novels such as Frankenstein, Gone with the wind, Breakfast at Tiffany, The lords of the rings, etc.

In addition, wandering around Dinh Le Str. (the so called book street of Hanoi), you can sometimes find good English books/novels/artbooks at quite low prices. In general, to find a good English book in Hanoi, you must have patience and time but the price is pretty reasonable. 

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The easiest and cheapest way to travel from Noi Bai Airport to Hanoi City Center?

Question: The easiest and cheapest way to travel from Noi Bai Airport to Hanoi City Center?

Answer: Noi Bai International Airport (HAN) is round about 35 km north of the city. It takes tourists 45 – 75 minutes to move from the airport to the downtown depending on which vehicle you will choose (taxi, mini bus, public bus, or private car) and how heavy the traffic is.

The cheapest way

The cheapest way travelling to Hanoi City Center is to catch a public bus. Currently, there are two bus routes connecting HAN with the downtown, namely, bus 07 and 17. The price for a one-way ticket is 9,000 VND for bus 07 and 7,000 VND for bus 17. Despite of the extremely reasonable price (less than 0.5 USD dollar), many foreign tourists don’t like choosing this way because the public bus is often teeming with local people. In addition, it will take a very long time (about 60 minutes or more) to reach the destination.

Beside public bus, you can choose mini bus which is less crowded and more comfortable. Airport Minibus will cost 50,000 VND (US$2.5) for one way trip from the airport to Vietnam Airlines Office on Quang Trung Street. Fares to other destinations are higher, around US$4. Please make clear about your destination and fares before getting on minibus. Minibuses will leave the airport when they are full. You can also hire a whole minibus for 500,000 VND (US$25).

The easiest way

Using a private transfer service offered by your local travel agent may be the easiest way. Nowadays, almost agents and hotels will include airport pick-up service in their package. Upon arrival, there will be a person waiting for you with your name written on a piece of paper and taking you to your private car.

The commonest

For extra convenience and reasonable price, a great deal of travelers prefers taxi to other vehicles. There are three famous taxi operated in Noi Bai Airport, which are Viet Thanh Taxi, Noi Bai Airport Taxi, and Dai Nam Taxi. For further information about prices, please visit http://www.vietnamonline.com/transport/taxi-from-hanoi-airport-noi-bai-to-city-center.html

Note: Please be noted that these information were written in January 2016. The price and all other information may be changed any time by service's providers.

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Should I visit Sapa in late-January and early-February?

Question: Should I visit Sapa in late-January and early-February?

Answer: It depends. You are advised to check the weather forecast before starting your trip because the weather is now unpredictable. However, normally, this is the time when Sapa is getting colder and colder. Snow often falls in Sapa in these months. So, if you can adapt to the freezing cold weather and love admiring snow in Sapa, go ahead! On the other hand, choose another time to visit the town.

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