FREQUENTLY ASKED QUESTIONS

Are there any direct flights from Phu Quoc to Phnom Penh?

Question: Are there any direct flights from Phu Quoc to Phnom Penh? If no, can you suggest me the best way to travel between these destinations?

Answer: Until now, there is no direct flight from Phu Quoc to Phnom Penh and vice versa. If you want to travel by air, you can book connecting flights via Hanoi or Ho Chi Minh. For your information, the total flight time from Phu Quoc to Phnom Penh is about 5 hours and 20 minutes via Hanoi and 4 hours and 10 minutes via Ho Chi Minh.

Besides, you can take a fast ferry from Phu Quoc to Ha Tien. In Ha Tien, it is convenient to catch a regular bus which departs daily to famous destinations in Cambodia such as Kep, Sihanouk Vill, Kampot, Phnompenh, and Siem Riep. The price for one way trip is quite reasonable, around USD 10 – 30.

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How safe is Vietnam?

The safest place in the world can also be the most dangerous and vice versa. It also depends what you mean by “safe”.

In general, Vietnam is safe compared with most other Southeast Asian countries in terms of political stability. There is hardly any riots and absolutely no bomb attacks. The only concern is about road safety.

Protect yourself by taking a ride with trustable bus company, though they can be more expensive. Please see “safety” section for more details.

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Where to buy a simcard in Vietnam?

Question: Hi, I am planning to stay in Vietnam for 2 months on business. For the convenience, I want to buy a Vietnam Simcard. Could you please suggest me where to buy and which one should I choose?

Answer: Currently, there are many mobile network providers in Vietnam, however, for the best coverage, you are suggested to choose Viettel, Mobifone, or Vinafone network. The market share of these providers accounts for approximately 90% of Vietnam mobile market. In addition, they offer great coverage throughout the country.

Referring to places to buy Simcard, it is very easy to buy a simcard in Vietnam. From the moment you land in Vietnam, you can buy simcard everywhere, in stalls, stores, booths, or even if in and around the airport. You just need to take a few steps around your place, find the lines “Viettel”, “Mobifone”, or “Vinafone” and walk in the store to buy.

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What is electricity like in Vietnam?

Vietnam uses 127/220 V, 50Hz electricity. The power plug is mostly the 2 parallel flat prongs, 2 parallel prongs- French type (round) and the 2 parallel flat prongs with an earth connector. If your appliance uses different type of power socket, you can always buy an adapter from most tourist area or at the airport.

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We have been invited to a friend’s family home for a typical Vietnamese meal. We want to bring a gift to them. Is a bottle of wine or flowers appropriate? Or is there anything particular that we are e

Hi,

Thank you for your question.

Frankly, there is no strict rule or code for gifts and presents when you are invited to enjoy a family meal in Vietnam. Without any wine or flower, the diner guests are still warmly welcomed by hospitable Vietnamese hosts.

However, fruit is always a nice gift and seems to be well received. So, you are highly recommended to pick up some nice fruits for the dessert. Besides, one could bring something nutritious for the elder, some alcohol, pastries for the family, or candy for the kids, though these gifts may make the dinner a lot more formal than it should.

You are also recommended to ask the host if there is anything you could help, and be willing to give them a hand in preparing the meal. Remember to wait for the oldest to eat first, ask once before the meal and once after your finish.

Enjoy the meal.

Read our Article "Visiting a Vietnamese Family" for more detailed insights. 

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Vietnam Airlines Baggage Allowance?

Question: What is carry-on baggage allowance for Vietnam Airlines?

Answer: According to Vietnam Airline’s policy, each Economy Class passenger can carry 1 piece of baggage on board, meanwhile, each Business Class passenger can carry two pieces. Each piece has a maximum weight of 7kg and the sum of three dimensions is required to not exceed 115cm (56 cm x 36 cm x 23 cm) or (22 x 14 x 9 inches). In case your hand baggage exceeds the required weights and dimensions, Vietnam Airlines has rights to refuse to carry your hand baggage and request the baggage to be transferred as checked baggage.

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How do I get from Sapa to Bac Ha?

Taking place every Sunday’s morning, Bac Ha is the local market where ethnic communities living in Lao Cai Province gather to exchange and trade goods. Bac Ha Market attracts tourists from all over Vietnam as well as foreigners for the original and diverse features of culture. People can visit Bac Ha Market by catching buses from Lao Cai Terminal or Sapa Terminal, as it is located 70km far from Lao Cai City and 80km from Sapa Town.
 

Every day, there are three buses departing from Lao Cai Terminal at 6 a.m., 11 a.m., and 1 p.m., with the fare around VND 70,000. In addition, passengers who travel by train can get off at Pho Lu station, which is only 50km far from the market; and then use local buses or motorbike service.
 

From Sapa, tourists have several alternatives to go to Bac Ha Market: buses or motorbike. There are direct buses from Sapa Terminal with the ticket price of VND 80,000; and it will take up to three hours to reach Bac Ha Market.
 

Tourists can also hire motorbike (Minsk is the most popular) for VND 100,000/day and enjoy the wildly picturesque sceneries on the way to Bac Ha. The route passes through Ban Phiet; then following Highway 70 for about 40-50km, turning left at the three-way crossroad leading to Bac Ha.
 

Tips: Use our Route Planner Tool (http://routeplanner.vietnamonline.com/) to find the best way to get from Sapa to Bac Ha.

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Why Vietnam Tet Holiday changes its date from year to year? What will the date be for 2012? Is it ok to travel to Vietnam during that holiday?

Hi,

Thank you for your questions. Vietnam Tet holiday is calculated based on the Lunar Calendar, which is different from Solar Calendar. Sometimes the Lunar Calendar has 13 months (leap year) instead of 12 months so the date of Tet holiday might change. It often falls into the end of January to early February.

As for your second question, Vietnam Tet Holiday 2012 will be January 23rd, 2012 (Solar Calendar). Most offices will be closed a few days before and after this date so be prepared (for example, please apply for your visa well in advance). Many Vietnamese overseas will return home, and those from the city will come back to the countryside so the traffic volume may be quite large. We suggest you to plan your travel well and book all the necessary flight tickets and tour service to avoid delays.

It will be a delight for you to get to know Tet Holiday - the most important holiday and event of the year for Vietnamese. If you are lucky, you will be invited to a Vietnamese family to enjoy the Tet holiday with them - which will totally change your idea of travel and travelling to Vietnam. 

Here are a few reads and articles on the website which might be helpful to you:
Vietnam Lunar Calendar
Vietnam Tet Holiday 
What you should know when visiting a Vietnamese family

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Should we use travelers check? ATMs?

Question: We will visit Vietnam in February and we are wondering the best way to pay for anything. Should we use travelers check? ATMs?

Answer: You aren’t encouraged to use travelers cheques in Vietnam because it isn’t cheap and convenient at all. Perhaps the cheapest and most convenient way to get cash is to use a bank card or a certain credit card to take it out of an ATM. ATMs are now widely put everywhere in the country, so it is pretty convenient to get cash. Or, you can also bring cash along with you but please watch out pickpockets and bag snatchers.

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What medication should I bring along?

It is highly recommended that you bring a first-aid-kit with any of your trip. In addition, you might also want to include medication in case of diarrhea, sore-throat or those that you are on use. Consult your family doctor or a travel clinic for further details. If you head first to city centers such as Hanoi, Da Nang or Ho Chi Minh City, you can purchase your medication when you arrive.

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What to do on the long plane trip to Vietnam?

The long plan trip across the ocean can be a nightmare for many travellers, including those experienced ones. A plane trip to Vietnam, unless departing from Hong Kong or Southeast Asia, will be a great pain for some. For example, from Toronto or New York to Hanoi, it takes 17 hours onboard, excluding the transiting time. Here is what you can do to alleviate the long trip pain:

1. Read your travel guide book: Sections in the Lonely Planet such as History and Geography are often scantily skimmed when you arrive. The time on the plane, however, can be an ideal period to know more about Vietnam. Imagine when you talk to the locals, you can be proud to think of yourself as "just-not-another-tourist".

2. Start your travel dairy: the boring landscape inside an airplane, with neither internet nor your favourite baseball match, can be an ideal environment for reflection. Think about where you are now, what you have prepared for the trip and what you are expecting. You will have fun revisiting these pages upon returning to your home country.

3. Make your to-do list: what food do you want to try, where do you want to visit, what do you want to learn, whom will you be telling your story along the way. Making to-do list can be a great way to make yourself satisfied after the trip to Vietnam.

4. Talk to your seat-mate: you never know whom you are sitting next to, until you TRY. Break the ice and make a new friend. Why not? You are going to Vietnam, a most-likely-totally-foreign place anyway.

5. Sleep: Sleeping is the best way to kill time and to help you avoid jetlag later when you land. Avoid caffeinated drinks whenever possible.

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