FREQUENTLY ASKED QUESTIONS

Vietnam Airlines Baggage Allowance?

Question: What is carry-on baggage allowance for Vietnam Airlines?

Answer: According to Vietnam Airline’s policy, each Economy Class passenger can carry 1 piece of baggage on board, meanwhile, each Business Class passenger can carry two pieces. Each piece has a maximum weight of 7kg and the sum of three dimensions is required to not exceed 115cm (56 cm x 36 cm x 23 cm) or (22 x 14 x 9 inches). In case your hand baggage exceeds the required weights and dimensions, Vietnam Airlines has rights to refuse to carry your hand baggage and request the baggage to be transferred as checked baggage.

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What is the best way to travel from Hanoi to Ho Chi Minh City?

There are several methods to get from Hanoi to Ho Chi Minh City such as travelling by motors, cars or airplane, but the most interesting way should be travel by train. Thanks to the significant investment of the government, the Unification Trains (also called North-South Express Train) now connect Hanoi and Ho Chi Minh in one integrated route, with the direct travel time often less than 40 hours. The magnificent scenery outside of the train windows is also the attractive point of travelling by trains. Along the road from Hanoi to Ho Chi Minh City, there are a considerable number of beautiful attractions such as mountains, valleys, oceans and forests for you to witness and enjoy. The only worth considering point of travelling by train is that the safety of the train is not totally ensured with sometimes serious accidents occurred on the route, but It is still in the acceptable level, especially in the modern trains. More information about the train from Hanoi to Ho Chi Minh City can be found at the North – South Express Train of this site.

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The easiest and cheapest way to travel from Noi Bai Airport to Hanoi City Center?

Question: The easiest and cheapest way to travel from Noi Bai Airport to Hanoi City Center?

Answer: Noi Bai International Airport (HAN) is round about 35 km north of the city. It takes tourists 45 – 75 minutes to move from the airport to the downtown depending on which vehicle you will choose (taxi, mini bus, public bus, or private car) and how heavy the traffic is.

The cheapest way

The cheapest way travelling to Hanoi City Center is to catch a public bus. Currently, there are two bus routes connecting HAN with the downtown, namely, bus 07 and 17. The price for a one-way ticket is 9,000 VND for bus 07 and 7,000 VND for bus 17. Despite of the extremely reasonable price (less than 0.5 USD dollar), many foreign tourists don’t like choosing this way because the public bus is often teeming with local people. In addition, it will take a very long time (about 60 minutes or more) to reach the destination.

Beside public bus, you can choose mini bus which is less crowded and more comfortable. Airport Minibus will cost 50,000 VND (US$2.5) for one way trip from the airport to Vietnam Airlines Office on Quang Trung Street. Fares to other destinations are higher, around US$4. Please make clear about your destination and fares before getting on minibus. Minibuses will leave the airport when they are full. You can also hire a whole minibus for 500,000 VND (US$25).

The easiest way

Using a private transfer service offered by your local travel agent may be the easiest way. Nowadays, almost agents and hotels will include airport pick-up service in their package. Upon arrival, there will be a person waiting for you with your name written on a piece of paper and taking you to your private car.

The commonest

For extra convenience and reasonable price, a great deal of travelers prefers taxi to other vehicles. There are three famous taxi operated in Noi Bai Airport, which are Viet Thanh Taxi, Noi Bai Airport Taxi, and Dai Nam Taxi. For further information about prices, please visit http://www.vietnamonline.com/transport/taxi-from-hanoi-airport-noi-bai-to-city-center.html

Note: Please be noted that these information were written in January 2016. The price and all other information may be changed any time by service's providers.

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I am planning to visit Vietnam in the next days. I know several parts are still flooded, my questions is in how far this affects tourists? Is it safe to come? Are busses still running?

Thanks for your email and your interest in visiting Vietnam in the next few days. You are right, there are several parts still flooded in Vietnam (information as of October 26th, 2011). At this time every year, the Mekong Delta area often gets flooded because it is rainy season in the South of Vietnam. However, if you travel around Ho Chi Minh City or Hanoi, it’s not a big deal at all. You can find more information about weather in Ho Chi Minh City here

There are foreigners visiting Vietnam and being on the Mekong Delta Tour, though. For safety reasons, booking a tour at a travel agency is recommended. Floating market is a piece of Mekong Delta culture you should experience.

Besides, there are usually some upcoming storms in the Centre of Vietnam at this time of the year which makes the weather cooler than usual and more appealing to foreigners. If you are planning to stay in Ho Chi Minh City or Hanoi only, weather would be calm and will not to ruin your vacation.

Buses won't be affected by the weather. You may also check out News and Events section - we have reviews about weather on the VNO Weekly articles and update them regularly.

Hope you find it helpful.

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Are there any direct flights from Phu Quoc to Phnom Penh?

Question: Are there any direct flights from Phu Quoc to Phnom Penh? If no, can you suggest me the best way to travel between these destinations?

Answer: Until now, there is no direct flight from Phu Quoc to Phnom Penh and vice versa. If you want to travel by air, you can book connecting flights via Hanoi or Ho Chi Minh. For your information, the total flight time from Phu Quoc to Phnom Penh is about 5 hours and 20 minutes via Hanoi and 4 hours and 10 minutes via Ho Chi Minh.

Besides, you can take a fast ferry from Phu Quoc to Ha Tien. In Ha Tien, it is convenient to catch a regular bus which departs daily to famous destinations in Cambodia such as Kep, Sihanouk Vill, Kampot, Phnompenh, and Siem Riep. The price for one way trip is quite reasonable, around USD 10 – 30.

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When is the best time to book cheap flights to Vietnam?

For those with a tight budget, the ideal season to fly to Vietnam should be March and April, or September and October. That is to say, the beginning and the end of tourism reason offer you the best deals. In these months, the flight fare could decrease by 5-10%, or even a drop of 30% compared to the price in the tourism season.

In other months, you could grasp reasonable ticket fares for the flights to Vietnam, but the price in the summer or on Tet Holiday is significantly more expensive.

Summer in Vietnam lasts from late May to late August, with various tourism activities in many places and attracts a considerable number of travellers . Tourists are certain to face more challenges to reserve and purchase desired flights ticket while the ticket fare, in general, is considerably higher than the normal season.

The same situation occurs during Christmas and Tet Holiday, but to more extreme degree because not only the tourists use airplane to travel, but also the overseas Vietnamese who come back to Vietnam to have get-togethers with their family, leading to over-booking on most international flights to Vietnam.

Conversely, travelling in between September - November, February - April is advantageous thanks to the seasonal deals and discounts from the airlines to encourage people to travel.

Related Readings:
Other tips to save your buck while you are in Vietnam
International Flights to Vietnam

Visit our Flight page for best flight rate and schedule of all domestic flights in Vietnam
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What is the weather of Hanoi like in January?

January is undoubtedly the coldest month in Hanoi (see Hanoi monthly average temperature). Though the idea of having 7-12 Celsius degree seems to be associated with a nice, cool and no-sweat atmosphere, the reality is rather dark and ugly. The drizzle that goes on days and nights - though not all the time - make the air wet, humid and chilly beyond imagination. The worst part is probably strong cold wind AND no central heating system available indoors!  

The average temperature in Hanoi in January falls between 13 and 19 degree, not to mention the colder days which can make your trip rather miserable without warm clothing. The good news is that if you cannot afford to take them in your luggage from home, Hanoi has plenty to offer when it comes to shopping for clothes.

Tips: Essential things for Hanoi in January: scarf, mitten, thin layers of warm sweaters, socks and long-johns if you are from a tropical country.

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Train ticket from HCM to Nha Trang?

Question: Is it possible to book a train ticket from HCM to Nha Trang?

Answer: Yes, it is possible. Currently, there are 6 train routes running from Ho Chi Minh City to Nha Trang, namely, SE2, SE4, SE6, SE8, SNT2, and SE22. All of these routes are operated by Reunification Express Train. Normally, each train has 3 or 4 types of seat including hard seat, soft seat, hard berth (6 berths), and soft berth (4 berths). All are equipped with air-conditioner.

For your information, the railway from Saigon to Nha Trang is about 411 kilometers and it will take passengers approximately 8 hours. Ho Chi Minh Railway Station is located at No. 1, Nguyen Thong Street, Ward 9, District 3, meanwhile, Nha Trang Railway Station’s address is at No. 17, Thai Nguyen Street, Phuoc Tan District.

Please see the following table for your reference and be kindly noted that the information was taken in January 2016. It may change anytime by service’s providers.

Train No. Time Price (US$)
Hard Seat Soft Seat Hard Berth Soft Berth
SE2 19:30 - 03:13 n/a 33 41 43
SE4 22:00 - 04:52 n/a 35 42 45
SE6 09.00 - 16:21 30 33 41 43
SE8 06:00 - 13:18 30 33 41 43
SNT2 20:30 - 05:30 30 32 44 47
SE22 12:05 - 19:46 30 31 39 N/A
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How safe is Vietnam?

The safest place in the world can also be the most dangerous and vice versa. It also depends what you mean by “safe”.

In general, Vietnam is safe compared with most other Southeast Asian countries in terms of political stability. There is hardly any riots and absolutely no bomb attacks. The only concern is about road safety.

Protect yourself by taking a ride with trustable bus company, though they can be more expensive. Please see “safety” section for more details.

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Where can I send a package abroad from Vietnam?

There are several out-standing names with which you can  such as DHL, GNN or EMS to fulfill your demand. In Hanoi, you can easily assess their services when walking around Hoan Kiem Lake in Hanoi. You can also find some trustworthy domestic deliverers such as Hanoi Post office or Viettel Express with reasonable fees. In Ho Chi Minh City, you can drop into the post nearby Ben Thanh market to send out your package abroad or some representatives of these above international express posts along Dong Khoi Street. Thanh Tin Express in Hue and Babylon Express in Da Nang are also among the most popular suppliers of delivering services across Viet Nam.

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I am intolerant of gluten products and therefore not able to eat foods containing wheat. I would appreciate your advice on whether gluten free meals are available in major cities Vietnam?

Thank you for writing to us. Gluten-free travellers will not have a hard time in Vietnam, because the main meal in Vietnam involves rice instead of wheat (see how rice is used in Vietnam). Major dishes such as "Pho" (beef noodle), "Nem" (spring rolls) are made purely from rice.

The concept of gluten allergy and gluten free meal are not popular in Vietnam at all. You may find these niche products, however, in the expat area of Hanoi (Xuan Dieu road) and Ho Chi Minh City (Pham Ngu Lao street).

The advice we have for you is to check with the hotel and restaurants to verify that the ingredients do not contain wheat (bot my in Vietnamese). If you stay at upper-scale hotels in Hanoi or in Ho Chi Minh City, check with the hotel chef or restaurant head to ensure a gluten free meal.

A few popular food that will contain gluten for sure that you should avoid (this may help with the Vietnamese vocabulary):

- Any food with a "banh" (including baguette, baked goods, ..)

- Any food with a "my" (including egg noogle, instant noodle)

- Any food with a "quay" (fried fritter dough)

- Any food with a "tam bot" (Vietnamese term for fried fish or meat with a flour coating)

We hope this is helpful to you and your family. Bon Voyage!

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