FREQUENTLY ASKED QUESTIONS

I and my wife intend to visit Hanoi in this summer, and we are wondering something about money. Which currency should we carry? Where to exchange?

Normally you can bring any currency that you want to Vietnam, as long as you exchange that money into Vietnam Dong but USD is the most widely accepted one. You can also use USD or Euro to make payment in Vietnam, especially in hotel, restaurants or some shops in the tourists areas. 

To exchange you currency into Vietnam Dong, there are many ways for you to choose. The first way is to do it right at the airport when you land. You can also exchange currency in any bank in Hanoi, but ANZ bank or HSBC branch are recommended  as they are international banks with better customer service.

You should never exchange currency with the street vendors as their money might be not guaranteed in quality. About international credit card, you can use it in Vietnam to make payment, but there is only limited place, mostly big supermarkets, restaurants, hotel or malls accept this kind of payment. Therefore, prepare enough cash on your purse is more suitable in Hanoi than carry an credit card.

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Where can I get custom-made silk clothes in Hanoi?

Hello,

Hang Gai Street, just some steps from Sword Lake and where many silk shops are located, is surely the place you want to go. Here, you can find a lot of eye-catching silk clothes which are diverse in color, design and size. Especially, many shops here offer guests one-day-tailoring service that provides guests with customized silk clothes within one day only.

Just come here, speak out your wish and get your dream clothes done.

On a side note, if you dare venture outside of the city for better deals, Van Phuc Silk Village may be a worthwhile option too. You can combine making your clothes into a half day trip as there are plenty to see in this hometown of silk. Read more about Van Phuc Silk to have all the information you need. 

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Should we use travelers check? ATMs?

Question: We will visit Vietnam in February and we are wondering the best way to pay for anything. Should we use travelers check? ATMs?

Answer: You aren’t encouraged to use travelers cheques in Vietnam because it isn’t cheap and convenient at all. Perhaps the cheapest and most convenient way to get cash is to use a bank card or a certain credit card to take it out of an ATM. ATMs are now widely put everywhere in the country, so it is pretty convenient to get cash. Or, you can also bring cash along with you but please watch out pickpockets and bag snatchers.

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How much is Vietnam's airport departure tax? Do I have to pay in cash?

Airport departure tax for domestic flight is $2 and for international departure tax is $14. The taxes are included in the air tickets, even low cost carriers like Air Asia often include the airport tax so you do not have to worry about paying extra. 

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Is it possible to withdraw US dollars from ATMs in big cities in Vietnam?

Question: Is it possible to withdraw US dollars from ATMs in big cities in Vietnam?

Answer: No, it isn’t, even if in the biggest cities like Hanoi, Ho Chi Minh, Da Nang, and so forth. You can withdraw VND only!

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Is there any bus from Hanoi Airport to city center?

Start from 30 April 2016, Hanoi offers a new and quality express bus service that connects the airport with the city center.

Bus route:

R1: Hanoi Airport - International Terminal Level 1 -> Domestic Terminal Level 1 -> Nhat Tan Bridge -> Trang Tien (near Hoan Kiem Lake) -> Hanoi Train Station.

R2: Hanoi Train station -> Hanoi Old Quarter -> Nhat Tan Bridge -> Hanoi Airport Domestic Terminal Level 1-> International Terminal Level 1

Travel time: 55-60 minutes each way

Hours: bus departs hourly from bus stops listed above

Ticket fare: 30,000 VND (1.5$)

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Should I bargain at Ben Thanh Market?

Question: Should I bargain at Ben Thanh Market?

Answer: Yes, you should. It may be your interesting experience with Vietnamese locals. If you do it well, you can pick up a few good bargains which are less than one third of the initial asking price. For example, if a seller says it costs 90,000 VND, you can bargain to get it for more or less 30,000 VND.

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The easiest and cheapest way to travel from Noi Bai Airport to Hanoi City Center?

Question: The easiest and cheapest way to travel from Noi Bai Airport to Hanoi City Center?

Answer: Noi Bai International Airport (HAN) is round about 35 km north of the city. It takes tourists 45 – 75 minutes to move from the airport to the downtown depending on which vehicle you will choose (taxi, mini bus, public bus, or private car) and how heavy the traffic is.

The cheapest way

The cheapest way travelling to Hanoi City Center is to catch a public bus. Currently, there are two bus routes connecting HAN with the downtown, namely, bus 07 and 17. The price for a one-way ticket is 9,000 VND for bus 07 and 7,000 VND for bus 17. Despite of the extremely reasonable price (less than 0.5 USD dollar), many foreign tourists don’t like choosing this way because the public bus is often teeming with local people. In addition, it will take a very long time (about 60 minutes or more) to reach the destination.

Beside public bus, you can choose mini bus which is less crowded and more comfortable. Airport Minibus will cost 50,000 VND (US$2.5) for one way trip from the airport to Vietnam Airlines Office on Quang Trung Street. Fares to other destinations are higher, around US$4. Please make clear about your destination and fares before getting on minibus. Minibuses will leave the airport when they are full. You can also hire a whole minibus for 500,000 VND (US$25).

The easiest way

Using a private transfer service offered by your local travel agent may be the easiest way. Nowadays, almost agents and hotels will include airport pick-up service in their package. Upon arrival, there will be a person waiting for you with your name written on a piece of paper and taking you to your private car.

The commonest

For extra convenience and reasonable price, a great deal of travelers prefers taxi to other vehicles. There are three famous taxi operated in Noi Bai Airport, which are Viet Thanh Taxi, Noi Bai Airport Taxi, and Dai Nam Taxi. For further information about prices, please visit http://www.vietnamonline.com/transport/taxi-from-hanoi-airport-noi-bai-to-city-center.html

Note: Please be noted that these information were written in January 2016. The price and all other information may be changed any time by service's providers.

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Can you use american dollars in Vietnam?

You can use American dollars for sure, though in major tourist cities such as Hanoi, Hoi An and Ho Chi Minh City. When you get to Vietnam, you can change the currency to Vietnam Dong, which will help your shopping time a lot. Most shops and stores will apply very low rate when you pay in dollars so we suggest you to avoid using the dollars whenever possible.

In International airport such as Hanoi Airport or Ho Chi Minh City Airport there will be currency exchange booths for you to change the currency. Current exchange rate is 1 USD ~ 21,600 VND.

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Where can I find a cozy café with nice music in Hanoi?

There are a number of good coffee shops in Hanoi though music is a frequent offer like those in Ho Chi Minh City. You can browse through our listing page of coffee shops in Hanoi and try them out one by one.

Align Café (1B Ma May and 10A Khuc Hao), for example, is an ideal place to relax. Align has drawn customers ‘attention by its luxurious appearance of a wooden house with windows looking out on to old streets. Coming to Align, consumers are able to enjoy the cozy atmosphere offered by yellow light, old style furniture and trees with changing colour leaves. The music here is nice and soft, with classic rock, blues, souls and sometimes country/funk. It will easily take away your stresses and brings you relaxing moments. Drinks here vary from regular ones like tea, coffee, fruit juice to special drinks like cocktails, mocktails and alcohols. You can order sandwiches, French fries, salad or soup if you want some snack  and the most famous food here is the unique takoyaki (octopus meat balls) of Japan.

You need a place to hang out with friends, you yearn for somewhere to rest, or you just want some privacy with your favourite books? The Bookworm cafe at 44 Chau Long street can fulfill all of your demands. This cafe also functions as a bookshop with the largest collection of English books in Hanoi.

Near Westlake area- the expats district of Hanoi, there are also many options: the Donkey Bakery (8 Nguyen Hoang Ton),  Joma Bakery and Cafe (54 To Ngoc Van), Le Pub (9 Xuan Dieu) are all worth not one but many visits.

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Where can I send a package abroad from Vietnam?

There are several out-standing names with which you can  such as DHL, GNN or EMS to fulfill your demand. In Hanoi, you can easily assess their services when walking around Hoan Kiem Lake in Hanoi. You can also find some trustworthy domestic deliverers such as Hanoi Post office or Viettel Express with reasonable fees. In Ho Chi Minh City, you can drop into the post nearby Ben Thanh market to send out your package abroad or some representatives of these above international express posts along Dong Khoi Street. Thanh Tin Express in Hue and Babylon Express in Da Nang are also among the most popular suppliers of delivering services across Viet Nam.

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