FREQUENTLY ASKED QUESTIONS

How much is Vietnam's airport departure tax? Do I have to pay in cash?

Airport departure tax for domestic flight is $2 and for international departure tax is $14. The taxes are included in the air tickets, even low cost carriers like Air Asia often include the airport tax so you do not have to worry about paying extra. 

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Are there any direct flights from Phu Quoc to Phnom Penh?

Question: Are there any direct flights from Phu Quoc to Phnom Penh? If no, can you suggest me the best way to travel between these destinations?

Answer: Until now, there is no direct flight from Phu Quoc to Phnom Penh and vice versa. If you want to travel by air, you can book connecting flights via Hanoi or Ho Chi Minh. For your information, the total flight time from Phu Quoc to Phnom Penh is about 5 hours and 20 minutes via Hanoi and 4 hours and 10 minutes via Ho Chi Minh.

Besides, you can take a fast ferry from Phu Quoc to Ha Tien. In Ha Tien, it is convenient to catch a regular bus which departs daily to famous destinations in Cambodia such as Kep, Sihanouk Vill, Kampot, Phnompenh, and Siem Riep. The price for one way trip is quite reasonable, around USD 10 – 30.

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I’m moving to Vietnam in a few days and I need some information about the cell phone. So which network provider should I choose?

You can use your current phone with the sim card you buy in Vietnam like other international sim card. Vietnam now has only a number of service providers on mobile phone services with different advantages and disadvantages. Among those firms, Vinaphone, Mobiphone and Viettel are the three biggest service providers.

Vinaphone is reputed with the stable and high standard of network, while Mobiphone has better customer services, and Viettel focus more on promotion and competitive price. The price for a new prepaid account and sim card is normally from VND 50,000 to 100,000 based on the type of accounts (USD 2.43 to 4.86) and the price for using services is different for each firm, with the range from around VND 1,200 to 2,500 per minute (USD 0.06 to 0.122).

Fortunately, Viettel is currently offering a special package for the foreigner tourists name “Tourist” with more benefit and easiness to them to use phone in Vietnam. More information about this package can be obtained at the branches or stores of Viettel.

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What is the address of Vietnam Airlines office in San Francisco?

Vietnam Airlines has several offices in North America, including San Francisco. The address for Vietnam Airlines San Francisco office is:

Address: 88 Kearny St # 1400 San Francisco, CA 94108    
Telephone: (415) 677-0888
Toll free: 1-866-677-8909
Fax: (415) 677-9788

You can also contact the office by emailing: info.us@vietnamairlines.com

The opening hours of San Francisco office is Monday to Friday, 9:00 AM  - 5:30 PM. Note that the office is closed on Saturday and Sunday and major holidays.

Other useful information about Vietnam Airlines:

Vietnam AIrlines baggage allowance
Vietnam Airlines meals

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How do I get from Ho Chi Minh City to Phu Quoc

There are a number of ways to get from Ho Chi Minh City to Phu Quoc island, but the most popular way is to take a flight. Currently, Vietjet Air and Vietnam Airlines operate flights daily departing for the island.

› Vietjet Air flights:

* Air ticket starts at $50 one way. One way flight takes 45 minutes.

› Vietnam Airlines flights:

* Air ticket starts at $50 and there are 8 flights back and forth between the two cities daily. One way flight takes 45 minutes. 

Speed boat:

* You can also travel on a high speed ferry from Rach Gia (Kien Giang) to Phu Quoc - which takes 3 hour and costs about $12. There are multiple ferries departing daily to Phu Quoc and back but it may take you a long time to travel from Ho Chi Minh City to Rach Gia.

We offer flight reservation between Ho Chi Minh City and Phu Quoc for both Vietnam Airlines and Vietjet Air. Contact us for the best fare and detailed schedule.
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Can you use american dollars in Vietnam?

You can use American dollars for sure, though in major tourist cities such as Hanoi, Hoi An and Ho Chi Minh City. When you get to Vietnam, you can change the currency to Vietnam Dong, which will help your shopping time a lot. Most shops and stores will apply very low rate when you pay in dollars so we suggest you to avoid using the dollars whenever possible.

In International airport such as Hanoi Airport or Ho Chi Minh City Airport there will be currency exchange booths for you to change the currency. Current exchange rate is 1 USD ~ 21,600 VND.

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How much does airport taxi cost from Noi Bai airport to Hanoi Old Quarter?

From Noi Bai airport to Hanoi Old Quarter, there are taxis that run at fixed rates waiting outside of the arrival hall. It costs between 345,000 - 375,000 VND depending on the type of taxi you get (or $16-18). Three official taxi brands for airport routes are: Noi Bai Taxi, Viet Thanh Taxi and Dai Nam Taxi, you can also take a look at our Guide to taking taxi at Noi Bai airport here.

In any case, do not go by the meter because the rate will be much higher than the fixed rate. You also need not pay any toll fees. Tips are not required though if the driver is really nice you can also give tips.


We offer airport pick up from Noi Bai Airport to your selected location in Hanoi: classic service for only $20 and premium car service for $27. Contact us for booking or view Transfer page for further option.

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How much does it cost for taxi from Can Tho Airport to town?

Can Tho airport is 12 km away from the town, and it may cost anywhere from VND 120,000 ($6) to VND 150,000 ($7.5) to travel to town, depending on where you go.

It is suggested that you travel with a reputable taxi companies such as Mai Linh taxi to avoid taxi scams when you first arrive. A list of reputable taxis companies in Vietnam can be found here: Taxis in Vietnam.

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What is the weather of Hanoi like in January?

January is undoubtedly the coldest month in Hanoi (see Hanoi monthly average temperature). Though the idea of having 7-12 Celsius degree seems to be associated with a nice, cool and no-sweat atmosphere, the reality is rather dark and ugly. The drizzle that goes on days and nights - though not all the time - make the air wet, humid and chilly beyond imagination. The worst part is probably strong cold wind AND no central heating system available indoors!  

The average temperature in Hanoi in January falls between 13 and 19 degree, not to mention the colder days which can make your trip rather miserable without warm clothing. The good news is that if you cannot afford to take them in your luggage from home, Hanoi has plenty to offer when it comes to shopping for clothes.

Tips: Essential things for Hanoi in January: scarf, mitten, thin layers of warm sweaters, socks and long-johns if you are from a tropical country.

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How to get from Danang to Hoi An?

As Hoi An is about 40km from Da Nang, it’s relatively fast and easy to travel between these two places. Travel time is about 30-40 minutes.

1. By taxi: it would be best to negotiate the fare before going, which ranges from VND 300,000 to VND 400,000 ($15-20)

2. By bus: Many hotels in Hoi An provides bus transfer from Da Nang International Airport to Hoi An, for about $2-3/each. These minivans are often comfortable enough and carry 6-10 people. Another choice is taking the Sinh Café, the popular bus pass service which makes a stop in Hoi An. 

The cheapest bus, though, is the city bus which can be found at 33 Dien Bien Phu, Thanh Khe District, Danang. This bus runs every hour and costs about $1 for one-way ticket. With that low price, you have to accept the fact that the buses are quite old and don’t run fast. 

3. By motorbike taxi: Also known as xe-om, this is the most common method to get around in Vietnam. A trip from Da Nang to Hoi An by motorbike usually costs VND 150,000 to VND 250,000/each, depending on your negotiation. Or if you wish to travel to Hoi An within a day, you can rent a motorbike and ride it yourself.

  Private transfer: We provide private transfer from Danang to Hoi An for $25, pick up is available from airport or any hotel in Danang. For more information or reservation, contact us: info@vietnamonline.com.
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Is it possible to withdraw US dollars from ATMs in big cities in Vietnam?

Question: Is it possible to withdraw US dollars from ATMs in big cities in Vietnam?

Answer: No, it isn’t, even if in the biggest cities like Hanoi, Ho Chi Minh, Da Nang, and so forth. You can withdraw VND only!

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