Jetstar Pacific

Airlines Profile

27% of Jetstar Pacific's shares are owned by the Qantas Group, with the remainder held by Vietnamese investors, notably the State Capital Investment Corporation, which is currently the largest shareholder.

Logo: Jetstar and Bright Orange Star

Fleet: Boeing 737, Airbus A320, Airbus A321, A330-200.

Jetstar Pacific aircraft

History

Jetstar Pacific is one of the few Vietnamese domestic airlines to commence operations in 2007. Originally named Pacific Airlines, the airline underwent a rebranding following a successful partnership with JetStar Airways and was officially renamed Jetstar Pacific, operating under the management of Jetstar Airways.

This airline focuses on providing low-cost air transport services and has become a popular choice for many travelers. In Vietnam, Jetstar Pacific serves the domestic market with flights to numerous popular tourist destinations, including Hanoi, Ho Chi Minh City, Da Nang, Hue, Nha Trang, and Vinh.

Jetstar Pacific Baggage Allowance

Check Baggage

Jetstar Pacific fares do not include checked baggage by default and charges vary depending on when the fee is paid. For example, a 20 kg checked baggage allowance costs approximately 100,000 VND ($4.25) if paid during the ticket reservation, 150,000 VND ($6.35) if paid after the reservation, or 250,000 VND ($10.60) if paid at the airport. Despite these additional costs, the overall fare for flying with Jetstar Pacific can often be lower compared to other airlines on similar routes.

Hand Luggage

Each passenger (excluding children) is allowed to carry one large piece of baggage along with one small item, with a combined maximum weight of 7 kg and dimensions not exceeding 114 cm. Additional items permitted on board include a purse, small handbag, coat, and umbrella.

Excess Luggage

The fee for excess baggage is determined by the additional weight. Each kilogram over the limit incurs a charge of 35,000 VND (approximately $1.50), with the total weight of any single piece of luggage not to exceed 40 kg.

Prohibited Luggage

Jetstar Pacific prohibits the carriage of the following items on board:

• Weapons, toxic substances, flammable materials, viruses, radioactive materials, corrosive substances, and oxidizing agents.
• Dead or live animals, human remains, and fresh foods not packaged according to regulations.
• Any item prohibited by government regulations or the International Air Transport Association (IATA).

Safety Record

Since its inception in 2007, Jetstar Pacific has maintained a clean safety record, with no reported accidents. However, the airline did face scrutiny in 2010 regarding its maintenance practices, which prompted an investigation into its operational standards for safety and flight quality. Following this incident, Jetstar revamped its maintenance team with new personnel to enhance service reliability. Financial stability has also remained a topic of media interest, especially during challenging periods.

In contrast to other airlines like Vietnam Airlines, Jetstar Pacific has generally not faced significant technical issues, likely due in part to its focus on domestic routes with fewer flights and shorter distances between destinations.