Vietnam Airlines earns 5-star Covid-19 Airline Safety Rating

As of 2025, Vietnam Airlines (VNA) has proudly maintained its position as one of the premier airlines globally, continuing to uphold the highest standards in safety and hygiene in response to the ongoing challenges posed by the pandemic.

Check-in counter of Vietnam Airlines at Noi Bai International Airport in Hanoi

The Skytrax COVID-19 Airline Safety Rating continues to be a critical benchmark for assessing safe travel in a post-pandemic world. The certification process evaluates several factors, including airport and onboard cleanliness, social distancing measures, mask usage, availability of sanitizers, disinfection procedures, and numerous other safety protocols. Following a comprehensive safety audit conducted in late 2021, Mr. Edward Plaisted, the General Director of Skytrax, reiterated that VNA has consistently improved its hygiene practices, enabling the airline to operate both domestic and select international flights effectively while ensuring the safety of passengers and staff alike. The airline has successfully managed passenger capacity on flights and is poised to welcome more international travelers as global travel restrictions continue to ease.

VNA's commitment to "Travel with Confidence" emphasizes the importance of customer safety through a comprehensive analysis of touchpoints that could pose risks. The airline has implemented increased accessibility to hand hygiene stations in all public areas, utilizing distancing protocols and one-way systems, and has enhanced cleaning practices in dining facilities. Additionally, VNA has transitioned to electronic versions of magazines to reduce physical contact. Aside from the meticulous procedures during takeoff and landing, the baggage reclaim process is designed to minimize direct contact. The airline's focus on enhancing staffing quality and expanding training programs has been crucial, contributing greatly to VNA's accolade from Skytrax for this distinguished certification.