FREQUENTLY ASKED QUESTIONS

Where can I get custom-made silk clothes in Hanoi?

Hello,

Hang Gai Street, just some steps from Sword Lake and where many silk shops are located, is surely the place you want to go. Here, you can find a lot of eye-catching silk clothes which are diverse in color, design and size. Especially, many shops here offer guests one-day-tailoring service that provides guests with customized silk clothes within one day only.

Just come here, speak out your wish and get your dream clothes done.

On a side note, if you dare venture outside of the city for better deals, Van Phuc Silk Village may be a worthwhile option too. You can combine making your clothes into a half day trip as there are plenty to see in this hometown of silk. Read more about Van Phuc Silk to have all the information you need. 

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What is Vietnam currency and what is the exchange rate with dollars?

Vietnam's sole currency is Vietnam Dong - VND, which comes in notes and coins though the latter is barely seen today. Vietnam Dong notes come in denominations of: 

VND 500; 1,000; 2,000;

VND 5,000; 10;000; 20,000;

VND 50,000; 100,000; 200,000; 500,000

At present the exchange rate is about VND 21,000 for 1 USD.

US dollars can also be used for your purchase while you are in larger cities' tourist areas but try to avoid doing so. Since late 2011, Vietnamese government has banned all price listing in dollars. Adding to that, Vietnamese sellers will charge you unfavourable rate if you pay in dollars.

Vietnamese currency is not common beyond Vietnam and Asia, so your banks will not have them in stocks if you are in North America or Europe. You can always get some as you land at one of the Vietnam's airport.

• History of Vietnam Dong

Vietnamese bank notes images

Online currency converter

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What is the address of Vietnam Airlines office in San Francisco?

Vietnam Airlines has several offices in North America, including San Francisco. The address for Vietnam Airlines San Francisco office is:

Address: 88 Kearny St # 1400 San Francisco, CA 94108    
Telephone: (415) 677-0888
Toll free: 1-866-677-8909
Fax: (415) 677-9788

You can also contact the office by emailing: info.us@vietnamairlines.com

The opening hours of San Francisco office is Monday to Friday, 9:00 AM  - 5:30 PM. Note that the office is closed on Saturday and Sunday and major holidays.

Other useful information about Vietnam Airlines:

Vietnam AIrlines baggage allowance
Vietnam Airlines meals

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How do I get from Hanoi to Sapa by bus?

Sapa is a popular destination in the Northwest territory of Vietnam, with beautiful scenery, fresh air and wild green hills. There are plenty of methods to go to Sapa and vice versa: by train, by car, by motorbike and by bus.

Train is the most popular way but the drawback is the long time and many people might not be into the idea of taking a night train. With car and motorbike, go with the highly experienced drivers since the road to Sapa is quite a challenge.

Thanks to the development of new highway from Hanoi to Lao Cai in 2014, bus is now a popular means to get from Hanoi to Sapa. 

Schedule: Depart Hanoi at 6:30 A.M, arrive in Sapa at 1:30 P.M.
Cost: $15

Schedule: Depart Sapa at 3:00PM., arrive in Hanoi at 9:00PM
Cost: $15

How to get your Bus ticket:

Contact us: info@vietnamonline.com for reservation.

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How much does airport taxi cost from Noi Bai airport to Hanoi Old Quarter?

From Noi Bai airport to Hanoi Old Quarter, there are taxis that run at fixed rates waiting outside of the arrival hall. It costs between 345,000 - 375,000 VND depending on the type of taxi you get (or $16-18). Three official taxi brands for airport routes are: Noi Bai Taxi, Viet Thanh Taxi and Dai Nam Taxi, you can also take a look at our Guide to taking taxi at Noi Bai airport here.

In any case, do not go by the meter because the rate will be much higher than the fixed rate. You also need not pay any toll fees. Tips are not required though if the driver is really nice you can also give tips.


We offer airport pick up from Noi Bai Airport to your selected location in Hanoi: classic service for only $20 and premium car service for $27. Contact us for booking or view Transfer page for further option.

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How to get from Hanoi to Sapa?

Question: How to get from Hanoi to Sapa?

Answer: There is no nearby airport in Sapa or Lao Cai, therefore, the only way to get from Hanoi to Sapa is by road or by rail. For a safe and convenient journey, tourists should book overnight train, bus, or private car to arrive at the destination.

For those who want to enjoy the privacy, booking private car is the best choice for an ideal trip from Hanoi to Sapa. Of course, private car will cost you more than other public vehicles like bus or train.

As the service industry has begun to flourish in Vietnam, there are many options of overnight trains to meet foreigner’s requirements such as Orient Express, Sapaly Express, King Express, Victoria Express, and so forth. Generally, most of these trains are beautifully decorated and well-appointed with modern amenities to ensure guest’s comfort. The price fluctuates from US$ 35 to 180 depending on how luxury the train is.

In addition to overnight trains, buses are ideal options for budget travelers. The time of bus schedule is flexible and the price are more reasonable, more or less than US$15. Some reputable buses highly recommended for you are Bus Hung Thanh Sort Berth – WC, Sapa Express Bus, and Good Morning Sapa Bus.

For detailed information about bus and train services, you can visit https://www.hanoisapatrain.com/ticket.html

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I am planning to visit Vietnam in the next days. I know several parts are still flooded, my questions is in how far this affects tourists? Is it safe to come? Are busses still running?

Thanks for your email and your interest in visiting Vietnam in the next few days. You are right, there are several parts still flooded in Vietnam (information as of October 26th, 2011). At this time every year, the Mekong Delta area often gets flooded because it is rainy season in the South of Vietnam. However, if you travel around Ho Chi Minh City or Hanoi, it’s not a big deal at all. You can find more information about weather in Ho Chi Minh City here

There are foreigners visiting Vietnam and being on the Mekong Delta Tour, though. For safety reasons, booking a tour at a travel agency is recommended. Floating market is a piece of Mekong Delta culture you should experience.

Besides, there are usually some upcoming storms in the Centre of Vietnam at this time of the year which makes the weather cooler than usual and more appealing to foreigners. If you are planning to stay in Ho Chi Minh City or Hanoi only, weather would be calm and will not to ruin your vacation.

Buses won't be affected by the weather. You may also check out News and Events section - we have reviews about weather on the VNO Weekly articles and update them regularly.

Hope you find it helpful.

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Where can I buy English books in Hanoi?

It is quite hard to find a decent English bookstore in Hanoi, since the demand is pretty low and not frequent. The first and only English bookstore in Hanoi until now is Bookworm, which located on 44 Chau Long Street, near Truc Bach Lake. This bookstore trades only English books and magazines, both used and new, with a limitted French collection. There are also many discounted fictions if you want a quick read for your next trip.

Another bookstore, Trang Tien bookstore (44 Trang Tien Str., Hoan Kiem Dist.) also sells many English books, though it is mostly about learning and teaching. The majority of books here are still in Vietnamese.

In order to find English books, you might need to venture out to other book stores around the city. Phuong Nam company has three bookstores in Hanoi: one inside Vincom tower (191 Ba Trieu Str.), one at 20 Ly Thai To Str and one at 87 Lang Ha Str. All of them have foreign sections, with some books, magazines, artbooks and CDs/DVDs in English.

Fahasa bookstore (338 Xa Dan Str, Dong Da Dist) might be worth visiting as well, with around 100 English books of different types. Moreover, Fahasa recently open a new book store at 39 Kim Lien Moi Str., Dong Da Dist, doubling the number of English books, which include some famous classic novels such as Frankenstein, Gone with the wind, Breakfast at Tiffany, The lords of the rings, etc.

In addition, wandering around Dinh Le Str. (the so called book street of Hanoi), you can sometimes find good English books/novels/artbooks at quite low prices. In general, to find a good English book in Hanoi, you must have patience and time but the price is pretty reasonable. 

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Where can I find a cozy café with nice music in Hanoi?

There are a number of good coffee shops in Hanoi though music is a frequent offer like those in Ho Chi Minh City. You can browse through our listing page of coffee shops in Hanoi and try them out one by one.

Align Café (1B Ma May and 10A Khuc Hao), for example, is an ideal place to relax. Align has drawn customers ‘attention by its luxurious appearance of a wooden house with windows looking out on to old streets. Coming to Align, consumers are able to enjoy the cozy atmosphere offered by yellow light, old style furniture and trees with changing colour leaves. The music here is nice and soft, with classic rock, blues, souls and sometimes country/funk. It will easily take away your stresses and brings you relaxing moments. Drinks here vary from regular ones like tea, coffee, fruit juice to special drinks like cocktails, mocktails and alcohols. You can order sandwiches, French fries, salad or soup if you want some snack  and the most famous food here is the unique takoyaki (octopus meat balls) of Japan.

You need a place to hang out with friends, you yearn for somewhere to rest, or you just want some privacy with your favourite books? The Bookworm cafe at 44 Chau Long street can fulfill all of your demands. This cafe also functions as a bookshop with the largest collection of English books in Hanoi.

Near Westlake area- the expats district of Hanoi, there are also many options: the Donkey Bakery (8 Nguyen Hoang Ton),  Joma Bakery and Cafe (54 To Ngoc Van), Le Pub (9 Xuan Dieu) are all worth not one but many visits.

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Can you please advise me where to shop and massage / spa with good and reasonable price? So far I know the popular places to shop is Ben Thanh Market , is there any else you can advise for me?

Hi,

Some shopping venues that you should check out: Personally, I highly recommend Saigon Square (77-78 Nam Ky Khoi Nghia Street) which is the heaven for shopping with good prices. The shopping center is just a step away from Ben Thanh market. Yet, where to shop also depends on what you want to buy. For example, for camping facilities, you could only find at Dan Sinh market.

In terms of spa, Spa Tropic is great place that provides you the best mind-healing treatment. (http://www.spatropic.com/). Happy Ending Massage Yuan is also a good choice for travelers with tight budget (about $10-15 for food and body massage) and it is quite central ( on Le Thanh Tong street). Good luck !

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Where can I find photographic equipment or camera stores in HCMC?

A camera store can be easily found in the city center. Just walk along Le Loi street, Nguyen Hue Street or Le Thanh Ton street, you can find what you need to shoot a perfect image such as: lenses, films, chargers, battery, tripods.  

If you use traditional cameras which use Fujifilm and need a lab to process, you can find one at 82 Nguyen Hue or 114 bis Nam Ky Khoi Nghia. Kodak process labs are more popular and easily found on these two streets also. For digital cameras, please be aware of having the adapter or outlet conversion for the chargers. These can be found on Huynh Thuc Khang Street. Some camera stores have the adapters also. 

Do not hesitate to bargain unless you want to be overcharged. Lenses cannot cost you much more than what you are supposed to pay in your home country. Charger, depending on its brands and authenticity, has various prices but cannot cost you more than $15. Adapters or outlet conversions are available at less than $5 in some stores. It costs you 15-20 cents on average to develop a 10cm*15cm (6in*9in) image at a lab.

If you are travelling away from the city center, limited camera accessories may be found at camera stores at the place you are visiting. Batteries and films can be found there but lenses might be too costly to sell at these places. 

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