FREQUENTLY ASKED QUESTIONS

What is the address of Vietnam Airlines office in San Francisco?

Vietnam Airlines has several offices in North America, including San Francisco. The address for Vietnam Airlines San Francisco office is:

Address: 88 Kearny St # 1400 San Francisco, CA 94108    
Telephone: (415) 677-0888
Toll free: 1-866-677-8909
Fax: (415) 677-9788

You can also contact the office by emailing: info.us@vietnamairlines.com

The opening hours of San Francisco office is Monday to Friday, 9:00 AM  - 5:30 PM. Note that the office is closed on Saturday and Sunday and major holidays.

Other useful information about Vietnam Airlines:

Vietnam AIrlines baggage allowance
Vietnam Airlines meals

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Where should I go to when I feel sick?

Vietnam has public, semi-public and private medical care facility. However, most of the quality ones concentrate in major cities such as Ha Noi, Ho Chi Minh City and Da Nang. Public hospitals are large but often heavily cramped with patients and the staffs do not speak English well. You can visit other healthcare services as listed in our city pages, many of which have foreign doctors. Normally you do not have to book an appointment in advance unless otherwise noted.

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How to get from Danang to Hoi An?

As Hoi An is about 40km from Da Nang, it’s relatively fast and easy to travel between these two places. Travel time is about 30-40 minutes.

1. By taxi: it would be best to negotiate the fare before going, which ranges from VND 300,000 to VND 400,000 ($15-20)

2. By bus: Many hotels in Hoi An provides bus transfer from Da Nang International Airport to Hoi An, for about $2-3/each. These minivans are often comfortable enough and carry 6-10 people. Another choice is taking the Sinh Café, the popular bus pass service which makes a stop in Hoi An. 

The cheapest bus, though, is the city bus which can be found at 33 Dien Bien Phu, Thanh Khe District, Danang. This bus runs every hour and costs about $1 for one-way ticket. With that low price, you have to accept the fact that the buses are quite old and don’t run fast. 

3. By motorbike taxi: Also known as xe-om, this is the most common method to get around in Vietnam. A trip from Da Nang to Hoi An by motorbike usually costs VND 150,000 to VND 250,000/each, depending on your negotiation. Or if you wish to travel to Hoi An within a day, you can rent a motorbike and ride it yourself.

  Private transfer: We provide private transfer from Danang to Hoi An for $25, pick up is available from airport or any hotel in Danang. For more information or reservation, contact us: info@vietnamonline.com.
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How do I get from Hoi An to Hue?

By Bus: The most convenient way you can get from Hoi An to Hue is to by an open tour bus ticket in the ancient town. The trip lasts about 3 hours and you can request for a drop-off at your reserved hotel. Note that the route from Hoi An to Hue is one of the most mind-boggling one in Vietnam.

After passing through Da Nang, you will arrive at Hai Van pass. A new tunnel has been built to reduce traffic accidents and travel time and it is the longest tunnel in Southeast Asia.

By Train: Since there is no train station in Hoi An, you need to go to Danang to catch the train to Hoi An. Travel time is 30 minutes from Hoi an to Danang and 2.5 hour by train from Danang to Hoi An by train.

Note: Before and after the tunnel, you will be blown away by the breathtaking natural landscape of mountains and oceans, sky and trees so get your camera ready!

We offer private transfer directly from Hoi An to Hue for $120/car/way. Contact us via email: info@vietnamonline.com for further information.
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Where can I find photographic equipment or camera stores in HCMC?

A camera store can be easily found in the city center. Just walk along Le Loi street, Nguyen Hue Street or Le Thanh Ton street, you can find what you need to shoot a perfect image such as: lenses, films, chargers, battery, tripods.  

If you use traditional cameras which use Fujifilm and need a lab to process, you can find one at 82 Nguyen Hue or 114 bis Nam Ky Khoi Nghia. Kodak process labs are more popular and easily found on these two streets also. For digital cameras, please be aware of having the adapter or outlet conversion for the chargers. These can be found on Huynh Thuc Khang Street. Some camera stores have the adapters also. 

Do not hesitate to bargain unless you want to be overcharged. Lenses cannot cost you much more than what you are supposed to pay in your home country. Charger, depending on its brands and authenticity, has various prices but cannot cost you more than $15. Adapters or outlet conversions are available at less than $5 in some stores. It costs you 15-20 cents on average to develop a 10cm*15cm (6in*9in) image at a lab.

If you are travelling away from the city center, limited camera accessories may be found at camera stores at the place you are visiting. Batteries and films can be found there but lenses might be too costly to sell at these places. 

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What are the main airlines that fly from Singapore to Hanoi? Which one is the cheapest?

From Singapore to Hanoi, there are several options for you:

Vietnam Airlines: The national flag carrier, operates two daily flights back and forth between Singapore (SIN) and Hanoi (HAN). Flights depart from Hanoi at 10:30 and 14:00; return from Singapore at 15:50 and 19:20. The cheapest option (Saver rate) is $300 return tickets, taxes and fees included.

Vietnam Airlines Baggage Allowance
Vietnam Airlines Meals
Vietnam Airlines Contact

Singapore Airlines: The national airlines of Singapore or Singapore Airlines is among the most quality airlines in the world. There are daily flights between Singapore and Hanoi, leaving Hanoi at 9:50 and departing Singapore at 13:15. Return ticket costs between $320 (Sweet Deals) and $400 (Flexi), taxes and fees included. 

Singapore Airlines Baggage Allowance
Singapore Airlines Meals
Singapore Airlines Contact

Tiger Airways: Tiger Airways have mixed schedule of flights between Hanoi and Singapore and have different departing time everyday. In specific, it departs at 19:50 (Monday and Wednesday); 12:40 (Tuesday and Thursday);  21:15 (Friday); 13:00 (Saturday) and 10:50 (Sunday). Return ticket costs $200 on average and Tiger Airways offers the lowest cost for flight ticket on this route. Note that there is no meal offered on this flight.

Tiger Airways Baggage Allowance
Tiger Airways Contact

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How do I book a flight ticket in Vietnam?

You can either seek assistance from a travel agency or book directly online. Travel agency sometimes has good deals for domestic and international travel. Otherwise, go to the airline website:

www.jetstars.com.vn
www.vietnamairlines.com.vn

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Independent travel in Mekong Delta?

Question: Why are tours to Mekong Delta packaged tours? Can we travel on our own?

Answer: Because traveling around islands in Mekong Delta requires using the boat. If you travel on your own, booking a private boat might result in higher cost. Moreover, the package tour offer a complimentary service with an English speaking guide and many stop-overs in between so that travelers can get chances to see how they manufacture coconut candy, pop rice and other handicraft products. Traveling alone might be troublesome because the local people are not really good at communicating in English. If you are native to Vietnamese language, you can try, though!

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How do I get from Sapa to Bac Ha?

Taking place every Sunday’s morning, Bac Ha is the local market where ethnic communities living in Lao Cai Province gather to exchange and trade goods. Bac Ha Market attracts tourists from all over Vietnam as well as foreigners for the original and diverse features of culture. People can visit Bac Ha Market by catching buses from Lao Cai Terminal or Sapa Terminal, as it is located 70km far from Lao Cai City and 80km from Sapa Town.
 

Every day, there are three buses departing from Lao Cai Terminal at 6 a.m., 11 a.m., and 1 p.m., with the fare around VND 70,000. In addition, passengers who travel by train can get off at Pho Lu station, which is only 50km far from the market; and then use local buses or motorbike service.
 

From Sapa, tourists have several alternatives to go to Bac Ha Market: buses or motorbike. There are direct buses from Sapa Terminal with the ticket price of VND 80,000; and it will take up to three hours to reach Bac Ha Market.
 

Tourists can also hire motorbike (Minsk is the most popular) for VND 100,000/day and enjoy the wildly picturesque sceneries on the way to Bac Ha. The route passes through Ban Phiet; then following Highway 70 for about 40-50km, turning left at the three-way crossroad leading to Bac Ha.
 

Tips: Use our Route Planner Tool (http://routeplanner.vietnamonline.com/) to find the best way to get from Sapa to Bac Ha.

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I am intolerant of gluten products and therefore not able to eat foods containing wheat. I would appreciate your advice on whether gluten free meals are available in major cities Vietnam?

Thank you for writing to us. Gluten-free travellers will not have a hard time in Vietnam, because the main meal in Vietnam involves rice instead of wheat (see how rice is used in Vietnam). Major dishes such as "Pho" (beef noodle), "Nem" (spring rolls) are made purely from rice.

The concept of gluten allergy and gluten free meal are not popular in Vietnam at all. You may find these niche products, however, in the expat area of Hanoi (Xuan Dieu road) and Ho Chi Minh City (Pham Ngu Lao street).

The advice we have for you is to check with the hotel and restaurants to verify that the ingredients do not contain wheat (bot my in Vietnamese). If you stay at upper-scale hotels in Hanoi or in Ho Chi Minh City, check with the hotel chef or restaurant head to ensure a gluten free meal.

A few popular food that will contain gluten for sure that you should avoid (this may help with the Vietnamese vocabulary):

- Any food with a "banh" (including baguette, baked goods, ..)

- Any food with a "my" (including egg noogle, instant noodle)

- Any food with a "quay" (fried fritter dough)

- Any food with a "tam bot" (Vietnamese term for fried fish or meat with a flour coating)

We hope this is helpful to you and your family. Bon Voyage!

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Where can I find microwaveable food in HCMC?

Vietnamese cooking styles are often based on fresh ingredients which can be easily bought at wet markets. However, a wide range of microwaveable food is available mostly at the supermarkets to satisfy the needs of busy people who do not have enough time for cooking or find cooking so inconvenient. At the supermarket, frozen food is stored separately from canned food. If you don’t know where to get it, feel free to ask supermarket staff. After getting the food, just follow the instructions to make your meals correctly. Some require frying instead of putting in the microwave.

Frozen food in Vietnam might not be stored as long as food in your home country. So, make sure you take a careful look at the expiration date before you buy.  Citimart offers more food with Western style in comparison with other supermarkets. You might be lucky enough to find your favorite brands at Citimart also.

If you want to purchase food in bulk, you should visit Metro hypermarket (equivalent to Sam’s Club or Canada Superstore) as long as you have a Metro membership card. Vietnamese food might have different taste from yours and you might not be quite sure which food to get, why don’t you try one of each kind and come back to get some more when you know what your favorites are? To avoid long queues at the check-out, it is advisable that you go to supermarkets on weekdays. 

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