FREQUENTLY ASKED QUESTIONS

Where can I renew my visa in HCMC?

There are two options to renew your visa in HCMC. You can either have a travel agency do it for you or do it on your own.  Some services charge you from $40 to $160 depending upon for how long you want to extend or renew your visa and what types of visas - multiple entry or single entry.

It often takes 5 working days to process. If you prefer to do it on your own, you first need to download the application form for visa renewal, replacement or modification, length of stay extension (Form N14/M). Then, fill in the form and attach it to your passport and bring both in person to the Immigration Office.

Vietnam Department of Immigration
Address: 161 Nguyen Du, Ben Thanh Ward, District 1, Ho Chi Minh City

In case you are sponsored or invited to stay longer in Vietnam, a certification signature from the chief of the receiving, sponsoring agency/organization of the applicant or of the Chief Police of the Ward/Commune where the sponsor resides is required. It costs you from $25 up to $100 for renewing a visa depending upon your length of stay you want to renew. If you are not clear what to choose, you can ask the officers for explanation.

Don’t forget to get a receipt when submitting your documents at the Immigration Office.  On the due date, bring your receipt and personal ID to get back your passport with the new visa. 

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What is the address of Vietnam Airlines office in San Francisco?

Vietnam Airlines has several offices in North America, including San Francisco. The address for Vietnam Airlines San Francisco office is:

Address: 88 Kearny St # 1400 San Francisco, CA 94108    
Telephone: (415) 677-0888
Toll free: 1-866-677-8909
Fax: (415) 677-9788

You can also contact the office by emailing: info.us@vietnamairlines.com

The opening hours of San Francisco office is Monday to Friday, 9:00 AM  - 5:30 PM. Note that the office is closed on Saturday and Sunday and major holidays.

Other useful information about Vietnam Airlines:

Vietnam AIrlines baggage allowance
Vietnam Airlines meals

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Where should I go to when I feel sick?

Vietnam has public, semi-public and private medical care facility. However, most of the quality ones concentrate in major cities such as Ha Noi, Ho Chi Minh City and Da Nang. Public hospitals are large but often heavily cramped with patients and the staffs do not speak English well. You can visit other healthcare services as listed in our city pages, many of which have foreign doctors. Normally you do not have to book an appointment in advance unless otherwise noted.

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Where can I find dog food in HCMC?

There are two options to get food for your pet in Ho Chi Minh City: Supermarkets and street stores

In Supermarkets:

You can easily find dog food at supermarkets in Ho Chi Minh City. There are a variety of brands you can choose from. Unlike Walmarts or other franchising stores, every supermarket in Vietnam has different ways to arrange their products. Therefore, if you are unsure where to get dog food and don’t want to spend time walking around, just ask a cashier or any supermarket staff for direction.

One advantage when buying dog food at the supermarket is fixed price and guaranteed quality. A drawback is there will be a long queue of people checking out at the cashiers during peak hours or the weekends. If you don’t want to wait for long, you can go to the supermarket in the morning or in the afternoon on weekdays. Some recommended supermarkets are Citimart, Coopmart, Lottemart and Maximark

In Street Stores:

Dog food can also be found outside of supermarkets in some pet shops or pet clinics. Unless you are familiar with roads in HCMC, it might be a little hard to find these shops. An advantage about buying dog food at street stores rather than supermarket is being free of queuing and waiting. These shops are small and the sellers often handle a customer each time so you can have advice or recommendations from the sellers.

A drawback is that its quality is not guaranteed. Some stores are just stocked with low quality pet food made in China because it is cheap and more profitable than other brands.  Some recommended pet stores are Saigon Pet clinic (33 street 41 Thao Dien, District 2), KC Pets (6 Hoa Su, Phu Nhuan district), Petit Ange (out in D7. 23 My Hoang, Phu My Hung , Tan Phong ward, District 7).  You may find other stores while walking around also! 

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How much should we tip a driver on a private tour?

For a private tour, $5 tip per day for the tour guide and half of it for the driver is acceptable. If you are pleased with the service provided and find the trip enjoyable, some more dollars might be a good motivation and they would be happy to receive because they are deserved to it.

Remember: 50,000 ($2.5) and 100,000 ($5) are considered big notes in Vietnam!

Read more about Tipping culture in Vietnam.

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When is Vietnamese new year 2012? Will Cu Chi Tunnel be open during Tet?

Vietnamese New Year, or Tet, is the biggest festival and holiday of a year in the country. In 2012, Vietnamese New Year will fall on Monday - January 23rd. Most public offices will be closed from Saturday (January 21st) and will be reopen on Monday (January 29th). The main Tet days are January 23rd, 24th and 25th.

Many attractions will be closed, while those like Hue citadel will be open during the three days of Tet with free admission. Cu Chi Tunnel, for your information, remains open during Tet holiday from 7:30 am to 5:30 pm.

For more information about Tet and Tet travel advice, read visit our Vietnamese Tet page or take a look at the following articles:

• 5 things to know about travelling during Tet

• Tet in Ho Chi Minh City - what to do

• 7 tips for travellers in Ho Chi Minh City during Tet

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If I fly from Australia, in particular Melbourne, to Ho Chi Minh City, which airport will I land?

There are a number of airlines operating flights from Melbourne to Ho Chi Minh City daily. Whichever air carriers you choose, you will land at the international terminal of Ho Chi Minh City Airport - the official name of which is Tan Son Nhat Airport. As of January 2012, this is the only airport that receives domestic and international passengers from Vietnam and all over the world. Below are some information and tips you might be interested in:

Information about Tan Son Nhat airport 
Ho Chi Minh City airport cafes and restaurants 
> Ho Chi Minh City Airport map

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When is the best time to book cheap flights to Vietnam?

For those with a tight budget, the ideal season to fly to Vietnam should be March and April, or September and October. That is to say, the beginning and the end of tourism reason offer you the best deals. In these months, the flight fare could decrease by 5-10%, or even a drop of 30% compared to the price in the tourism season.

In other months, you could grasp reasonable ticket fares for the flights to Vietnam, but the price in the summer or on Tet Holiday is significantly more expensive.

Summer in Vietnam lasts from late May to late August, with various tourism activities in many places and attracts a considerable number of travellers . Tourists are certain to face more challenges to reserve and purchase desired flights ticket while the ticket fare, in general, is considerably higher than the normal season.

The same situation occurs during Christmas and Tet Holiday, but to more extreme degree because not only the tourists use airplane to travel, but also the overseas Vietnamese who come back to Vietnam to have get-togethers with their family, leading to over-booking on most international flights to Vietnam.

Conversely, travelling in between September - November, February - April is advantageous thanks to the seasonal deals and discounts from the airlines to encourage people to travel.

Related Readings:
Other tips to save your buck while you are in Vietnam
International Flights to Vietnam

Visit our Flight page for best flight rate and schedule of all domestic flights in Vietnam
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Paintball place in Ho Chi Minh City?

Question: Is there any place I could play paintball in Ho Chi Minh City?

Answer: In the city center, you may not find a place for paintball. However, if you travel 70 km away from the center and reach Cuchi Tunnel, you can have the feeling of a gun there. Besides discovering the tunnel, they offer the paintball service. A bullet is charged at VND 4,000 each.

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I am from Malaysia and i will travel to Vietnam at the end of year. Do I require to apply for Vietnam Visa for Malaysia passport?

Thank you for your question. Malaysians do not require a visa to enter Vietnam, as long as they plan to stay for fewer than 21 days. If you stay longer than that, you can apply for a visa at the Vietnamese embassies or online for a visa-on-arrival.

We hope this information is helpful!

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Where can I go for a walk in Hanoi?

Hanoi is not the best bet for some pedestrians, but if you really want to go for a walk, there are still some choices.

The Old quarter is supposed to be on your top list with many local shops and street vendors. Old houses with French colonial architectural style dotted along streets are all worth sightseeing. A walk in “night streets” (at weekend’s night markets) is even better with wonderful light and very local feel atmosphere. You would certainly feel the lively nightlife of Hanoi by visiting the Old Quarter at night.

Areas around Hoan Kiem Lake, Thanh Nien Road or Ly Thai To Park are better choices for people who want to contemplate the tranquility of Hanoi, or want to take photos. Another suitable place is Truc Bach Lakeside with wind blowing and the road lined with trees. The trail that curves around the lake has trees and water on the one side and many street vendors on the other. You can always stop for some ice cream or sweet treats along the way. So just off your taxi or tour bus for a while and enjoy a walk for a better health! 

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