FREQUENTLY ASKED QUESTIONS

Day Train to Sapa

Questions: Is there a day train to Lao Cai/ Sapa?

Answer: Yes, there is. However, only hard seats are available for day trains, coupled with a long 8-hour journey from Hanoi to Sapa make the trip very tiring and uncomfortable for most of us. Normally, tourists choose night trains for their much better services and comfort. There is a wide variety of night sleeping-cars to suit different budgets. You can choose between normal Vietnamese railways trains or privately-run sleepers with higher standard specifically aimed at tourists.

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Opening hours

Question: What are the opening hours of the St Joseph Cathedral, One Pillar Pagoda, Ho Chi Minh Mausoleum, Literature's Temple, History Museum, Hoa Lo Prison, Vietnamese Women's Museum, Keang nam Hanoi tower, Perfume Pagoda and Bamboo Wing?

Answer: Please find below the opening hours of the above tourist attractions:

• St. Joseph Cathedral: Opening hours for Catholic rituals

Weekdays: 5:30 am and 6:30 pm

Saturdays: 6:00 pm

Sundays: 5:00 am, 7:00 am, 9:00 am, 11:00 am, 4:00 pm, 6:00 pm

• Ho Chi Minh Mausoleum opens on Tue, Wed, Thu, Sat, Sun in the morning, from 8:00am to 11:00am

• Ho Chi Minh Museum opens every Tue, Wed, Thu, Sat, Sun and Mon + Fri morning.

• One Pillar Pagoda opens all days in week, in the morning from 6:00 am to 11:00 am, and in the afternoon from 2:00 pm to 5:00 pm

• Temple of Literature, Hoa Lo prison open daily from 8am to 5pm

• Keangnam Hanoi tower opens daily from 7am to 9pm

• Perfume Pagoda opens daily, you should visit at day time by joining one tour departing from Hanoi

• Bamboo Wing opens daily, it is located in Dai Lai Resort, Vinh Phuc Province. It is around 40km away from Hanoi.

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How long does it take to get from melbourne australia to vietnam?

It will take between 9 and 15 hours to get from Melbourne to Vietnam. The specific timing required depends on which airport you land in: it will take less time to get from Melbourne to Ho Chi Minh City than it is to Hanoi. It also depends on which airlines you fly with and how many stops you will be making.

For example: Vietnam Airlines flights will take you 8 hours and 45 minutes while Thai Airways will take you 14 hours and 20 minutes to get from Melbourne to Ho Chi Minh City. 

Vietnam Airlines:

Vietnam Airlines offer direct flight from Melbourne to Ho Chi Minh City.

Jetstar:

Jetstar offers the lowest fare from Melbourne to either Hanoi or Ho Chi Minh City, starting at only $450

We offer flight booking for route Melbourne - Hanoi/ Ho Chi Minh City. Contact us now for the best rate.

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Do I need a visa to go to Ho Chi Minh City

Yes and no - it really depends on where you are from. The same rule for a Vietnam visa applies for travelers to Ho Chi Minh City. Most Southeast Asian nationals such as Singaporeans, Malaysians, Thai, Filippinos, ... and some other nationalities such as Japanese, Korean, Swedish, Dannish, .. do not need a visa for Vietnam for stay of one month or less. All other else will require a visa. 

To see whether you need a visa to visit Vietnam, check our visa guide section

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What qualifications do I need to teach English in Vietnam?

With most major English centers, trainers are required to have Bachelor degree and teaching certificate (TESOL/ CELTA/ TEFL). Those with certificates or knowledge of TOEFL iBT, IELTS, SAT, GRE, GMAT are preferable.

However, if you do not hold any certificate, your circumstance may be considered if you have more than one year experience teaching English. In some English centers like ILA Vietnam center, trainers without certificate will need to join a training course conducted by the center.

Read more about Teach English in Vietnam

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Best time to visit Hoi An

Question: Hi, I’m planning a trip to Hoi An with my girlfriend. Could you please tell me what’s the best time to visit the town?

Answer: The best time to visit Hoi An is from February to April, when the weather is most pleasant with gentle sunshine and a little light rain sometimes.

Besides, it is much greater if you can arrive in the town on the 14th day of each lunar month to enjoy the Ancient Town Night. At this time, all houses and streets in Hoi An are lightened by colorful lanterns instead of electric lights as usual. The warm light from lanterns makes the town look romantic than ever, and become a great walking place for couples. Besides, many traditional art performances also take place in Hoai River to serve tourists at the night.

Read more about Hoi An

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How to configure smart phone for 3G in Vietnam?

Depending upon your service provider, there are different ways to adjust the Network Settings to use 3G on smart phones in Vietnam.

VinaPhone:

APN: m3-world
User name for ANP: mms
Password for ANP: mms

Mobifone:

APN: m-wap
User name for ANP: mms
Password for ANP: mms

Viettel:

APN: v-internet
User name for ANP: (blank)
Password for ANP : (blank)

Beeline & Vietnammobile :

APN: internet
User name for ANP: (blank)
Password for ANP: (blank)

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Independent travel in Mekong Delta?

Question: Why are tours to Mekong Delta packaged tours? Can we travel on our own?

Answer: Because traveling around islands in Mekong Delta requires using the boat. If you travel on your own, booking a private boat might result in higher cost. Moreover, the package tour offer a complimentary service with an English speaking guide and many stop-overs in between so that travelers can get chances to see how they manufacture coconut candy, pop rice and other handicraft products. Traveling alone might be troublesome because the local people are not really good at communicating in English. If you are native to Vietnamese language, you can try, though!

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Paintball place in Ho Chi Minh City?

Question: Is there any place I could play paintball in Ho Chi Minh City?

Answer: In the city center, you may not find a place for paintball. However, if you travel 70 km away from the center and reach Cuchi Tunnel, you can have the feeling of a gun there. Besides discovering the tunnel, they offer the paintball service. A bullet is charged at VND 4,000 each.

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How much should we tip a driver on a private tour?

For a private tour, $5 tip per day for the tour guide and half of it for the driver is acceptable. If you are pleased with the service provided and find the trip enjoyable, some more dollars might be a good motivation and they would be happy to receive because they are deserved to it.

Remember: 50,000 ($2.5) and 100,000 ($5) are considered big notes in Vietnam!

Read more about Tipping culture in Vietnam.

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How much does it cost for taxi from Can Tho Airport to town?

Can Tho airport is 12 km away from the town, and it may cost anywhere from VND 120,000 ($6) to VND 150,000 ($7.5) to travel to town, depending on where you go.

It is suggested that you travel with a reputable taxi companies such as Mai Linh taxi to avoid taxi scams when you first arrive. A list of reputable taxis companies in Vietnam can be found here: Taxis in Vietnam.

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How do I get from Sapa to Bac Ha?

Taking place every Sunday’s morning, Bac Ha is the local market where ethnic communities living in Lao Cai Province gather to exchange and trade goods. Bac Ha Market attracts tourists from all over Vietnam as well as foreigners for the original and diverse features of culture. People can visit Bac Ha Market by catching buses from Lao Cai Terminal or Sapa Terminal, as it is located 70km far from Lao Cai City and 80km from Sapa Town.
 

Every day, there are three buses departing from Lao Cai Terminal at 6 a.m., 11 a.m., and 1 p.m., with the fare around VND 70,000. In addition, passengers who travel by train can get off at Pho Lu station, which is only 50km far from the market; and then use local buses or motorbike service.
 

From Sapa, tourists have several alternatives to go to Bac Ha Market: buses or motorbike. There are direct buses from Sapa Terminal with the ticket price of VND 80,000; and it will take up to three hours to reach Bac Ha Market.
 

Tourists can also hire motorbike (Minsk is the most popular) for VND 100,000/day and enjoy the wildly picturesque sceneries on the way to Bac Ha. The route passes through Ban Phiet; then following Highway 70 for about 40-50km, turning left at the three-way crossroad leading to Bac Ha.
 

Tips: Use our Route Planner Tool (http://routeplanner.vietnamonline.com/) to find the best way to get from Sapa to Bac Ha.

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How to get from Danang to Hoi An?

As Hoi An is about 40km from Da Nang, it’s relatively fast and easy to travel between these two places. Travel time is about 30-40 minutes.

1. By taxi: it would be best to negotiate the fare before going, which ranges from VND 300,000 to VND 400,000 ($15-20)

2. By bus: Many hotels in Hoi An provides bus transfer from Da Nang International Airport to Hoi An, for about $2-3/each. These minivans are often comfortable enough and carry 6-10 people. Another choice is taking the Sinh Café, the popular bus pass service which makes a stop in Hoi An. 

The cheapest bus, though, is the city bus which can be found at 33 Dien Bien Phu, Thanh Khe District, Danang. This bus runs every hour and costs about $1 for one-way ticket. With that low price, you have to accept the fact that the buses are quite old and don’t run fast. 

3. By motorbike taxi: Also known as xe-om, this is the most common method to get around in Vietnam. A trip from Da Nang to Hoi An by motorbike usually costs VND 150,000 to VND 250,000/each, depending on your negotiation. Or if you wish to travel to Hoi An within a day, you can rent a motorbike and ride it yourself.

  Private transfer: We provide private transfer from Danang to Hoi An for $25, pick up is available from airport or any hotel in Danang. For more information or reservation, contact us: info@vietnamonline.com.
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If I fly from Australia, in particular Melbourne, to Ho Chi Minh City, which airport will I land?

There are a number of airlines operating flights from Melbourne to Ho Chi Minh City daily. Whichever air carriers you choose, you will land at the international terminal of Ho Chi Minh City Airport - the official name of which is Tan Son Nhat Airport. As of January 2012, this is the only airport that receives domestic and international passengers from Vietnam and all over the world. Below are some information and tips you might be interested in:

Information about Tan Son Nhat airport 
Ho Chi Minh City airport cafes and restaurants 
> Ho Chi Minh City Airport map

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What is Vietnam currency and what is the exchange rate with dollars?

Vietnam's sole currency is Vietnam Dong - VND, which comes in notes and coins though the latter is barely seen today. Vietnam Dong notes come in denominations of: 

VND 500; 1,000; 2,000;

VND 5,000; 10;000; 20,000;

VND 50,000; 100,000; 200,000; 500,000

At present the exchange rate is about VND 21,000 for 1 USD.

US dollars can also be used for your purchase while you are in larger cities' tourist areas but try to avoid doing so. Since late 2011, Vietnamese government has banned all price listing in dollars. Adding to that, Vietnamese sellers will charge you unfavourable rate if you pay in dollars.

Vietnamese currency is not common beyond Vietnam and Asia, so your banks will not have them in stocks if you are in North America or Europe. You can always get some as you land at one of the Vietnam's airport.

• History of Vietnam Dong

Vietnamese bank notes images

Online currency converter

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What is the weather of Hanoi like in January?

January is undoubtedly the coldest month in Hanoi (see Hanoi monthly average temperature). Though the idea of having 7-12 Celsius degree seems to be associated with a nice, cool and no-sweat atmosphere, the reality is rather dark and ugly. The drizzle that goes on days and nights - though not all the time - make the air wet, humid and chilly beyond imagination. The worst part is probably strong cold wind AND no central heating system available indoors!  

The average temperature in Hanoi in January falls between 13 and 19 degree, not to mention the colder days which can make your trip rather miserable without warm clothing. The good news is that if you cannot afford to take them in your luggage from home, Hanoi has plenty to offer when it comes to shopping for clothes.

Tips: Essential things for Hanoi in January: scarf, mitten, thin layers of warm sweaters, socks and long-johns if you are from a tropical country.

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When is Vietnamese new year 2012? Will Cu Chi Tunnel be open during Tet?

Vietnamese New Year, or Tet, is the biggest festival and holiday of a year in the country. In 2012, Vietnamese New Year will fall on Monday - January 23rd. Most public offices will be closed from Saturday (January 21st) and will be reopen on Monday (January 29th). The main Tet days are January 23rd, 24th and 25th.

Many attractions will be closed, while those like Hue citadel will be open during the three days of Tet with free admission. Cu Chi Tunnel, for your information, remains open during Tet holiday from 7:30 am to 5:30 pm.

For more information about Tet and Tet travel advice, read visit our Vietnamese Tet page or take a look at the following articles:

• 5 things to know about travelling during Tet

• Tet in Ho Chi Minh City - what to do

• 7 tips for travellers in Ho Chi Minh City during Tet

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How much is Vietnam's airport departure tax? Do I have to pay in cash?

Airport departure tax for domestic flight is $2 and for international departure tax is $14. The taxes are included in the air tickets, even low cost carriers like Air Asia often include the airport tax so you do not have to worry about paying extra. 

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What is the address of Vietnam Airlines office in San Francisco?

Vietnam Airlines has several offices in North America, including San Francisco. The address for Vietnam Airlines San Francisco office is:

Address: 88 Kearny St # 1400 San Francisco, CA 94108    
Telephone: (415) 677-0888
Toll free: 1-866-677-8909
Fax: (415) 677-9788

You can also contact the office by emailing: info.us@vietnamairlines.com

The opening hours of San Francisco office is Monday to Friday, 9:00 AM  - 5:30 PM. Note that the office is closed on Saturday and Sunday and major holidays.

Other useful information about Vietnam Airlines:

Vietnam AIrlines baggage allowance
Vietnam Airlines meals

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How do I get from Ho Chi Minh City to Phu Quoc

There are a number of ways to get from Ho Chi Minh City to Phu Quoc island, but the most popular way is to take a flight. Currently, Vietjet Air and Vietnam Airlines operate flights daily departing for the island.

› Vietjet Air flights:

* Air ticket starts at $50 one way. One way flight takes 45 minutes.

› Vietnam Airlines flights:

* Air ticket starts at $50 and there are 8 flights back and forth between the two cities daily. One way flight takes 45 minutes. 

Speed boat:

* You can also travel on a high speed ferry from Rach Gia (Kien Giang) to Phu Quoc - which takes 3 hour and costs about $12. There are multiple ferries departing daily to Phu Quoc and back but it may take you a long time to travel from Ho Chi Minh City to Rach Gia.

We offer flight reservation between Ho Chi Minh City and Phu Quoc for both Vietnam Airlines and Vietjet Air. Contact us for the best fare and detailed schedule.
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