Frequently Asked Questions
- What is a hotel voucher?
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A hotel voucher is issued by Vietnam Online and it has all the information such as your name, the number of rooms, the hotel you have booked, and the date of checking in and otu. A hotel voucher also has all the necessary contacts of both Vietnam Online and the hotel you will be staying at. Please print a copy and bring it with you when you check in the hotel. The hotel voucher is in PDF format and will be sent to your email once your booking is confirmed.
- How do I reserve a hotel room?
- How long does it take to confirm my reservation?
- When is my booking complete?
- What is a hotel voucher?
- Do I need to confirm my booking with the hotel directly?
- Can children under 12 years old stay in the same room with their parents?
- Can I make a reservation for someone else?
- Can I extend my stay at the hotel?
- How safe are my credit card details?
- Do I need to pay in advance or can I pay at hotel?
- What do I do when I need to change or cancel my reservation?
- What does your hotel price include?
