Frequently Asked Questions
- How is Vietnam Online different from other hotel sites?
-
It appears that in the cut and thrust competition among agencies providing hotel booking services, the next best guaranteed rate deal is paid greater attention to than the quality experience of the stay. Vietnam Online Hotel is different.
We put the quality of service, honest advice, and genuine contentiousness at the heart of our business dealings. That is to say, we want to help you find your match rather than persuading you to book the cheapest. Our free and attentive advice certainly guarantees you satisfactory stays. Information about hotels, including location, room price, services, amenities and policies are correctly provided and scientifically displayed while online booking process is straightforward and 100% secure.
The most unique feature that distinguishes Vietnam Online from international agents is that, there is no hidden charge in our service. Don't be tempted by the much lower rate on display at other hotel websites, since they hardly include tax and service charge. You will soon realize that Vietnam Online Hotel offers a great deal, sometimes much cheaper than other hotel booking services, once you see your bills or receipts.
Nothing complicated or time consuming, booking any of our hotels is just a snap. Any problem aroused could be dealt with in a moment. Just follow clear-cut instructions, sip your tea and you are set. Have a nice stay!
- How do I reserve a hotel room?
- How long does it take to confirm my reservation?
- When is my booking complete?
- What is a hotel voucher?
- Do I need to confirm my booking with the hotel directly?
- Can children under 12 years old stay in the same room with their parents?
- Can I make a reservation for someone else?
- Can I extend my stay at the hotel?
- How safe are my credit card details?
- Do I need to pay in advance or can I pay at hotel?
- What do I do when I need to change or cancel my reservation?
- What does your hotel price include?
