FREQUENTLY ASKED QUESTIONS

How much is Vietnam's airport departure tax? Do I have to pay in cash?

Airport departure tax for domestic flight is $2 and for international departure tax is $14. The taxes are included in the air tickets, even low cost carriers like Air Asia often include the airport tax so you do not have to worry about paying extra. 

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If I fly from Australia, in particular Melbourne, to Ho Chi Minh City, which airport will I land?

There are a number of airlines operating flights from Melbourne to Ho Chi Minh City daily. Whichever air carriers you choose, you will land at the international terminal of Ho Chi Minh City Airport - the official name of which is Tan Son Nhat Airport. As of January 2012, this is the only airport that receives domestic and international passengers from Vietnam and all over the world. Below are some information and tips you might be interested in:

Information about Tan Son Nhat airport 
Ho Chi Minh City airport cafes and restaurants 
> Ho Chi Minh City Airport map

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Where can I rent a motorbike in Hanoi? And how much does it cost for a whole day rental?

Hi,

Motor rental service is available in Hanoi and you can easily find the shops which offer this service on main streets like Ba Trieu, Hai Ba Trung, Tran Hung Dao, and especially small streets in Hanoi Old Quarter like Hang Be, Ta Hien, Luong Ngoc Quyen, Dinh Liet.

There are many kinds of motorbikes from the most popular ones in Vietnam like Wave, Dream, Viva… to favorite transportation means of backpackers like Simson, Minsk. The cost ranges from $6 to $50 per day depending on motor type.

Foreign tourists just has to leave one hard copy of his/her passport and one kind of identity papers like driving license or passport in the shop, then take the motor and begin a joyful trip. These rented motor taxi is usually empty of gas so you will need to find a gas station to fill it up (see How much fuel costs in Vietnam).

Monthly motorcycle rent is also available with Rentabike (www.rentabikehanoi.com/) starting from $50 a month. If you plan to stay long term in Hanoi, you may purchase a used motorbike from a fellow expat - such as visiting New Hanoian classifieds section.

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I’m moving to Vietnam in a few days and I need some information about the cell phone. So which network provider should I choose?

You can use your current phone with the sim card you buy in Vietnam like other international sim card. Vietnam now has only a number of service providers on mobile phone services with different advantages and disadvantages. Among those firms, Vinaphone, Mobiphone and Viettel are the three biggest service providers.

Vinaphone is reputed with the stable and high standard of network, while Mobiphone has better customer services, and Viettel focus more on promotion and competitive price. The price for a new prepaid account and sim card is normally from VND 50,000 to 100,000 based on the type of accounts (USD 2.43 to 4.86) and the price for using services is different for each firm, with the range from around VND 1,200 to 2,500 per minute (USD 0.06 to 0.122).

Fortunately, Viettel is currently offering a special package for the foreigner tourists name “Tourist” with more benefit and easiness to them to use phone in Vietnam. More information about this package can be obtained at the branches or stores of Viettel.

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How do addresses in Vietnam work?

If you are sending something to Vietnam, you can leave the address in English or ask the recipients for the Vietnamese version. In general, the number of the house comes first and followed by lane number of street names, districts and cities.

Here are some useful words:
Quận/ Huyện: District 
Phố: Street 
Đường: Road 
Ngõ: lane 
Ngách: smaller than lane unit 
Số: House number 
Khu đô thị: Apartment building complex

Example of an address:

Chu Ngoc H. 
So 4, ngo 12, pho H.H, Dong Da, Hanoi.   

Note: Vietnam does not have postal code.

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Independent travel in Mekong Delta?

Question: Why are tours to Mekong Delta packaged tours? Can we travel on our own?

Answer: Because traveling around islands in Mekong Delta requires using the boat. If you travel on your own, booking a private boat might result in higher cost. Moreover, the package tour offer a complimentary service with an English speaking guide and many stop-overs in between so that travelers can get chances to see how they manufacture coconut candy, pop rice and other handicraft products. Traveling alone might be troublesome because the local people are not really good at communicating in English. If you are native to Vietnamese language, you can try, though!

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How much do people generally tip in Vietnam?

Previously, Vietnamese people did not have the habit of tipping; however, a boom in tourism allows this western life style to be adapted by the local. The most common situations to give tips are eating at restaurants, taking a taxi or hiring a tour guide. It all depends on the quality of services they provide you as well as yours’ satisfaction. To a taxi driver, 50 cents to $1is greatly appreciated, but not common. In a luxury restaurant, you can leave the change or a VND 50,000 note (about $2.5) which is really generous. In some upscale spa or hotels, a service fee of 10% is often added, so tipping is not necessary.

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How to get a Vietnam visa from Singapore?

If you are a citizen of a Southeast Asian or Nordic countries, Japan, South Korea, you do not need a visa to enter Vietnam for tourism purpose. If your nationality is different from what was mentioned above, you can obtain your visa from the embassy or opt for visa on arrival.

The second option takes only a maximum of 2 days but it applies to air travel only.  

For the former option, the Vietnam embassy address in Singapore is:  

10 Leedon Park St., SINGAPORE 267887
Tel: (65) 6462 5936/ 6462 5938
Fax: (65) 6468 9863
Email: vnemb@singnet.com.sg

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How do I get from Ho Chi Minh City to Phu Quoc

There are a number of ways to get from Ho Chi Minh City to Phu Quoc island, but the most popular way is to take a flight. Currently, Vietjet Air and Vietnam Airlines operate flights daily departing for the island.

› Vietjet Air flights:

* Air ticket starts at $50 one way. One way flight takes 45 minutes.

› Vietnam Airlines flights:

* Air ticket starts at $50 and there are 8 flights back and forth between the two cities daily. One way flight takes 45 minutes. 

Speed boat:

* You can also travel on a high speed ferry from Rach Gia (Kien Giang) to Phu Quoc - which takes 3 hour and costs about $12. There are multiple ferries departing daily to Phu Quoc and back but it may take you a long time to travel from Ho Chi Minh City to Rach Gia.

We offer flight reservation between Ho Chi Minh City and Phu Quoc for both Vietnam Airlines and Vietjet Air. Contact us for the best fare and detailed schedule.
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Can you use american dollars in Vietnam?

Thank you for your inquiry. You can use American dollars, though in major cities such as Hanoi and Ho Chi Minh City only. When you get to Vietnam, you can change the currency to Vietnam Dong, which will help your shopping time a lot. Most shops and stores will apply very low rate when you pay in dollars so we suggest you to avoid using the dollars whenever possible.

In International airport such as Hanoi Airport or Ho Chi Minh City Airport there will be currency exchange booths for you to change the currency. 

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I and my wife intend to visit Hanoi in this summer, and we are wondering something about money. Which currency should we carry? Where to exchange?

Normally you can bring any currency that you want to Vietnam, as long as you exchange that money into Vietnam Dong but USD is the most widely accepted one. You can also use USD or Euro to make payment in Vietnam, especially in hotel, restaurants or some shops in the tourists areas. 

To exchange you currency into Vietnam Dong, there are many ways for you to choose. The first way is to do it right at the airport when you land. You can also exchange currency in any bank in Hanoi, but ANZ bank or HSBC branch are recommended  as they are international banks with better customer service.

You should never exchange currency with the street vendors as their money might be not guaranteed in quality. About international credit card, you can use it in Vietnam to make payment, but there is only limited place, mostly big supermarkets, restaurants, hotel or malls accept this kind of payment. Therefore, prepare enough cash on your purse is more suitable in Hanoi than carry an credit card.

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